Senior Veterinary Solutions & Support Specialist

ALLYDVM INC.; Illinois; Hybrid; USD 43,000 - 79,000; Full time

Benefits offered by this job

Inclusive culture

Medical, dental, and vision benefits

Family support programs

Training and mentorship programs

Volunteer opportunities

Job summary

Cencora is seeking a dedicated team member for customer systems support in the United States. You will coordinate daily activities, resolve complex cases, and ensure documentation and audit readiness across the customer operations team.

The role emphasizes cross-training, adjusting workflows during peak periods, and delivering clear status updates to management while maintaining service levels and data integrity.

Qualifications

• 3+ years of experience in customer systems support or related fields.
• Certification in IT service management or CRM systems is preferred.

Responsibilities

• Coordinates daily customer systems support activities to maintain service levels.
• Resolves complex support cases and documents issues with evidence.
• Owns preparation and accuracy of support records and logs for audit readiness.
• Analyzes recurring errors and process delays to implement corrective actions.
• Translates policy or system changes into updated workflows and guidance.
• Supports continuity of operations by cross-training and managing volume spikes.
• Prepares concise status summaries and recommended actions for management.

Skills

Customer systems support

Customer operations

Case management

Order management

Education

High School Diploma/GED

Tools

CRM systems

ITSM certification

Job description

Cencora is seeking a dedicated team member for customer systems support in the United States. You will coordinate daily activities, resolve complex cases, and ensure documentation and audit readiness across the customer operations team.

The role emphasizes cross-training, adjusting workflows during peak periods, and delivering clear status updates to management while maintaining service levels and data integrity.