Senior Veterinary Systems & Customer Support Specialist

AmerisourceBergen Corporation; Northern (KY); Hybrid; USD 43,000 - 79,000; Full time

Benefits offered by this job

Inclusive benefits package

Medical, dental, vision coverage

Professional development opportunities

Mentorship programs

Job summary

Cencora in Kentucky is seeking a dedicated Customer Systems Support Specialist to coordinate daily support activities and maintain service levels. You will monitor queues, balance work, and ensure accurate case documentation for audit readiness.

The role requires 3+ years in customer systems support or related fields, with IT service management certification preferred. We offer a comprehensive benefits package and opportunities for growth.

Qualifications

• 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.
• Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.

Responsibilities

• Coordinates daily customer systems support activities, including work assignment balancing, queue monitoring, and issue follow up, to maintain service levels and operational quality.
• Resolves complex customer systems support cases and recurring process issues within defined authority, and documents or escalates issues with supporting evidence when needed.
• Owns the preparation, accuracy, and completeness of support records, logs, reconciliations, and case documentation to maintain audit readiness and control compliance.
• Analyzes recurring errors, cycle time delays, and service exceptions using available data and operational trends, and implements approved corrective actions to prevent recurrence.
• Translates changes in policy, procedures, system functionality, or business requirements into updated workflows, templates, job aids, and team guidance.
• Supports continuity of operations by directing cross training, adjusting work sequencing during volume spikes or absences, and helping maintain coverage across adjacent support processes.
• Prepares concise status summaries, exception reports, and recommended actions for management, including operational impacts, risks, and service implications.

Skills

Customer systems support

Operations coordination

IT service management cert

Education

High School Diploma/GED

Job description

Cencora in Kentucky is seeking a dedicated Customer Systems Support Specialist to coordinate daily support activities and maintain service levels. You will monitor queues, balance work, and ensure accurate case documentation for audit readiness.

The role requires 3+ years in customer systems support or related fields, with IT service management certification preferred. We offer a comprehensive benefits package and opportunities for growth.