Senior Customer Solutions & Support Representative - Veterinarian

ALLYDVM INC.; Illinois; Hybrid; USD 43,000 - 79,000; Full time

Benefits offered by this job

Inclusive culture

Medical, dental, and vision benefits

Family support programs

Training and mentorship programs

Volunteer opportunities

Job summary

Cencora is seeking a dedicated team member for customer systems support in the United States. You will coordinate daily activities, resolve complex cases, and ensure documentation and audit readiness across the customer operations team.

The role emphasizes cross-training, adjusting workflows during peak periods, and delivering clear status updates to management while maintaining service levels and data integrity.

Qualifications

• 3+ years of experience in customer systems support or related fields.
• Certification in IT service management or CRM systems is preferred.

Responsibilities

• Coordinates daily customer systems support activities to maintain service levels.
• Resolves complex support cases and documents issues with evidence.
• Owns preparation and accuracy of support records and logs for audit readiness.
• Analyzes recurring errors and process delays to implement corrective actions.
• Translates policy or system changes into updated workflows and guidance.
• Supports continuity of operations by cross-training and managing volume spikes.
• Prepares concise status summaries and recommended actions for management.

Skills

Customer systems support

Customer operations

Case management

Order management

Education

High School Diploma/GED

Tools

CRM systems

ITSM certification

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Shift Details: 8am-5pm

Responsibilities

• Coordinates daily customer systems support activities, including work assignment balancing, queue monitoring, and issue follow up, to maintain service levels and operational quality.
• Resolves complex customer systems support cases and recurring process issues within defined authority, and documents or escalates issues with supporting evidence when needed.
• Owns the preparation, accuracy, and completeness of support records, logs, reconciliations, and case documentation to maintain audit readiness and control compliance.
• Analyzes recurring errors, cycle time delays, and service exceptions using available data and operational trends, and implements approved corrective actions to prevent recurrence.
• Translates changes in policy, procedures, system functionality, or business requirements into updated workflows, templates, job aids, and team guidance.
• Supports continuity of operations by directing cross training, adjusting work sequencing during volume spikes or absences, and helping maintain coverage across adjacent support processes.
• Prepares concise status summaries, exception reports, and recommended actions for management, including operational impacts, risks, and service implications.

Education

High School Diploma/GED or equivalent experience required.

Skills and Knowledge

3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required. Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.

What Cencora offers

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
• For details, visit https://www.virtualfairhub.com/cencora

Full time Salary Range* $43,300 - 79,310 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned .

Affiliated Companies

ALLYDVM INC. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.