Senior Verifications Specialist

Array; Town of Texas (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits

Paid Time Off & Holidays

Professional Development & Career Grow

Job summary

Array is seeking a Senior Verifications Specialist in Wisconsin to perform advanced verification duties, handling complex custodian contacts and serving as a subject-matter resource for the team. You will contribute to accuracy and quality, support junior staff, and assist leadership in maintaining performance standards.

The role requires 2+ years in verifications or related legal services, strong internet research, HIPAA knowledge, and proficiency with DAS and MS Office.

Qualifications

• Minimum 2 years of experience in verifications, records retrieval, or a related legal services role.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.

Responsibilities

• Contact deponents including medical offices, hospitals, and businesses to verify service information for subpoenas at a senior level of complexity.
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians.
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service.
• Handle escalated verifications cases, including custodians with complex requirements or disputed information.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with new and corrected custodian information.
• Identify patterns in verifications challenges and elevate recommendations to the team lead or manager.

Skills

HIPAA knowledge

Internet research

DAS familiarity

MS Office

Tools

DAS

Microsoft Office

Job description

Summary

The Senior Verifications Specialist performs all verifications functions at an advanced level, handling complex or escalated custodian contacts, serving as a subject matter resource for the team, and contributing to the accuracy and quality of the verifications process. This role supports junior team members and assists leadership in maintaining departmental performance standards.

Key Responsibilities

• Contact deponents including medical offices, hospitals, and businesses to verify service information for subpoenas at a senior level of complexity.
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians.
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service.
• Handle escalated verifications cases, including custodians with complex requirements or disputed information.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with new and corrected custodian information.
• Identify patterns in verifications challenges and elevate recommendations to the team lead or manager.

Qualifications

• Minimum 2 years of experience in verifications, records retrieval, or a related legal services role.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.

  The base compensation range for this role will be $18.00 - $21.00 an hour and will be dependent upon the individual's location, skills, experience and qualifications.

  What We Offer

  • People-Focused Culture
  • Competitive Pay & Quarterly Incentives
  • Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
  • Paid Time Off & Holidays
  • Professional Development & Career Growth Opportunities

  Equal Employment Opportunity & Accessibility

  Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.

  We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.

  We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

  Background Check & Work Eligibility

  All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair- chance hiring requirements.