Senior Verification Specialist

Omni-Invictus LLC dba Array; Town of Texas (WI); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

401k & Wellbeing Programs

Paid Time Off & Holidays

Professional Development

People-Focused Culture

Job summary

Omni-Invictus LLC dba Array is seeking a Senior Verifications Specialist to perform advanced verification duties, mentor teammates, and assist leadership in maintaining performance standards.

You will verify subpoenas, research custodians, and ensure accurate DAS data entry, while upholding HIPAA compliance and training junior staff.

Qualifications

• Minimum 2 years of verifications or related legal services experience.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.
• Excellent phone and written communication skills.
• Exceptional attention to detail and data entry accuracy.
• Comfortable mentoring peers and supporting team development.

Responsibilities

• Verify service information for subpoenas with senior-level complexity.
• Research contacts and instructions for custodians with accuracy.
• Enter verified information into DAS with precision.
• Handle escalated verifications cases, including complex custodians.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with custodian information.
• Identify patterns in verifications challenges and escalate recommendations to leadership.

Skills

Verifications experience

HIPAA knowledge

DAS proficiency

Microsoft Office

Attention to detail

Mentoring

Tools

DAS

Job description

Job Description Summary The Senior Verifications Specialist performs all verifications functions at an advanced level, handling complex or escalated custodian contacts, serving as a subject matter resource for the team, and contributing to the accuracy and quality of the verifications process. This role supports junior team members and assists leadership in maintaining departmental performance standards.

Key Responsibilities

• Contact deponents including medical offices, hospitals, and businesses to verify service information for subpoenas at a senior level of complexity.
• Conduct thorough research to locate accurate contact information, service agents, and special instructions for difficult or unfamiliar custodians.
• Enter verified information into DAS with precision to ensure accurate subpoena issuance and service.
• Handle escalated verifications cases, including custodians with complex requirements or disputed information.
• Serve as a subject matter resource for junior verifications team members.
• Assist in training new staff on verifications workflows, DAS, and HIPAA compliance.
• Maintain and update the location database with new and corrected custodian information.
• Identify patterns in verifications challenges and escalat[e] recommendations to the team lead or manager.

Qualifications

• Minimum 2 years of experience in verifications, records retrieval, or a related legal services role.
• Strong internet research skills and ability to identify reliable information sources.
• Comprehensive knowledge of HIPAA regulations and subpoena processes.
• Proficient in DAS and Microsoft Office.
• Excellent phone and written communication skills.
• Exceptional attention to detail and data entry accuracy.
• Comfortable mentoring peers and supporting team development.

The base Compensation range for this role will $18.00 - $21.00 an hour and will be dependent upon the individual's location, skills, experience and qualifications.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients' challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth. Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success. Join us and be a key driver to our success!