Senior Vendor Performance Lead — Hybrid/Remote

highmarkhealth; Pennsylvania; Hybrid; USD 90,000 - 130,000; Full time

Job summary

enGen seeks an experienced Vendor Operations Manager to oversee external vendors, ensure SLA adherence, and drive performance improvements within governance frameworks. You will assess vendor capabilities, monitor service delivery, and coordinate with cross-functional teams to ensure contracts align with business goals.

In this hybrid/remote role, you will partner with the client relationship team, procurement, and finance to manage contracts, renewals, and budgets.

Qualifications

• Minimum Bachelor's Degree in Business, Finance/Accounting, Health Care Management, Economics or related field
• Substitution 6 years of relevant work experience in lieu of a Bachelor's Degree

Responsibilities

• Oversee the work of external vendors and ensure performance per contract and SLA; plan and oversee operational support for vendor relationships.
• Manage day-to-day operational issues; respond to high-priority, escalated vendor requests; recommend process improvements.
• Represent governance needs within the vendor contract framework; escalate to leadership when necessary.
• Coach and develop peers and vendor staff; manage vendor performance and productivity.
• Monitor contracts; work with procurement on development/renewal; ensure financial reimbursement and proper documentation.
• Ensure invoice accuracy, payment, and compliance; manage budget with PO processes and monthly reporting.
• Lead vendor strategy development and operating model modifications for interacting with vendors.
• Perform other responsibilities as required.

Skills

Critical Thinking

Flexibility

Communication

Situational assessment

Matrixed organization

Budget management

Leadership & presentations

Time management

MS Office

Process Oversight

Education

Bachelor's Degree in Business/Finance/Healthcare Management/Economics

6 years relevant work experience substitution

Job description

enGen seeks an experienced Vendor Operations Manager to oversee external vendors, ensure SLA adherence, and drive performance improvements within governance frameworks. You will assess vendor capabilities, monitor service delivery, and coordinate with cross-functional teams to ensure contracts align with business goals.

In this hybrid/remote role, you will partner with the client relationship team, procurement, and finance to manage contracts, renewals, and budgets.