Senior Vendor Performance Manager

highmarkhealth; Pennsylvania; Hybrid; USD 90,000 - 130,000; Full time

Job summary

enGen seeks an experienced Vendor Operations Manager to oversee external vendors, ensure SLA adherence, and drive performance improvements within governance frameworks. You will assess vendor capabilities, monitor service delivery, and coordinate with cross-functional teams to ensure contracts align with business goals.

In this hybrid/remote role, you will partner with the client relationship team, procurement, and finance to manage contracts, renewals, and budgets.

Qualifications

• Minimum Bachelor's Degree in Business, Finance/Accounting, Health Care Management, Economics or related field
• Substitution 6 years of relevant work experience in lieu of a Bachelor's Degree

Responsibilities

• Oversee the work of external vendors and ensure performance per contract and SLA; plan and oversee operational support for vendor relationships.
• Manage day-to-day operational issues; respond to high-priority, escalated vendor requests; recommend process improvements.
• Represent governance needs within the vendor contract framework; escalate to leadership when necessary.
• Coach and develop peers and vendor staff; manage vendor performance and productivity.
• Monitor contracts; work with procurement on development/renewal; ensure financial reimbursement and proper documentation.
• Ensure invoice accuracy, payment, and compliance; manage budget with PO processes and monthly reporting.
• Lead vendor strategy development and operating model modifications for interacting with vendors.
• Perform other responsibilities as required.

Skills

Critical Thinking

Flexibility

Communication

Situational assessment

Matrixed organization

Budget management

Leadership & presentations

Time management

MS Office

Process Oversight

Education

Bachelor's Degree in Business/Finance/Healthcare Management/Economics

6 years relevant work experience substitution

Job description

Company : enGen Job Description :

JOB SUMMARY

This job will assume responsibility of operational support with vendor relationships, working directly with the vendor client relationship role and to ensure day-to-day oversight and management in meeting performance expectations outlined in the service level agreement (SLA), contract and governance document.

Essential Responsibilities

• Oversee the work of external vendors and take responsibility for their work quality. Plan, manage and oversee all operational support of vendor relationships, working directly with the client relationship team and vendor to ensure performance is meeting our expectation outlined in the contract as well future contract negotiation planning and implementation for new business needs.
• Manage operational issues for day-to-day activities, respond to high priority, complex and/or escalated vendor requests and ensure vendors adhere to all operations service level agreement metrics. Makes recommendations for business process improvements with a thorough understanding of technical problems and solutions as they relate to the business needs.
• Represent, engage and champion operational needs within the governance process and structure as outlined in the vendor contract to ensure efficient and effective relationship management of the services provided. Escalation to lead when necessary.
• Perform responsibilities to include, but are not limited to: coaching and development of peers and vendor staff, vendor performance management and productivity.
• Awareness and oversite of contracts applicable to team's vendors, ensuring partnership with procurement on contract development and renewal, and financial reimbursement. Ensure documentation of vendor compliance with key contract terms / requirements.
• Responsibility for invoice accuracy, payment, and compliance with contractual terms and that desired services were performed for vendors within their team. Responsibility for budget function including ensuring that purchase orders created are in compliance with Accounts Payable guidelines, data entered into the Highmark budget system consistent with senior management direction, awareness/communication of monthly actual versus budget reports to leadership.
• Assist in the creation of vendor strategy specific to the functional area and operationalize the approach. Lead the creation and modification of the operating model by which the company and the vendor(s) interact.
• Other responsibilities as required.

Required Education

• Minimum Bachelor's Degree in Business, Finance/Accounting, Health Care Management, Economics or related field
• Substitution 6 years of relevant work experience in lieu of a Bachelor's Degree
• Preferred None

Experience

• Required 5 years in Vendor Management, Vendor Operations, Financial Reporting OR Budget Management
• Preferred 5 years in the Health Care industry 1 year in Project Management

Licenses or Certifications

• Required None
• Preferred None

Skills

• Critical Thinking Skills
• Flexibility and enthusiasm for learning
• Good communication skills
• Ability to quickly assess situations, identify and provide recommendations on issues
• Experience in and ability to thrive in a matrixed organization
• Experience with budget management
• Ability and comfort interacting and presenting to leaders
• Strong organizational and time management skills with the ability to multitask and reprioritize
• Computer Literacy (Microsoft Office Suite)
• Process Development and Oversite

Language Requirement

None

Travel Requirement

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type

Hybrid or Remote

• Teaches / trains others regularly Frequently
• Travel regularly from the office to various work sites or from site-to-site Rarely
• Works primarily out-of-the office selling products/services (sales employees) Never
• Physical work site required No
• Lifting: up to 10 pounds Constantly
• Lifting: 10 to 25 pounds Occasionally
• Lifting: 25 to 50 pounds Occasionally

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Data Security

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Infor