Senior Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Cox Enterprises; Maine; Hybrid; USD 40,000 - 64,000; Full time

Job summary

Cox Enterprises is seeking a Senior Vehicle Operations Logistics Specialist to coordinate the transport of customer vehicles to Manheim auctions and regional sites. The role emphasizes relationship building with auction partners, order entry, and carrier management.

You will operate in a hybrid environment, handling multiple locations, ensuring accurate data entry, and driving improved margins through proactive negotiation and problem solving.

Qualifications

• 1–3 years administrative experience (automotive industry preferred)
• Proficient with Microsoft Excel, Outlook and Word
• Ability to work independently in a matrix environment to deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Valid Driver’s License and pass background/drug test

Responsibilities

• Facilitate and manage transport of customer vehicles to and from Manheim auction sites and regional areas.
• Build relationships with Manheim Auction commercial teams and management.
• Manage email boxes for multiple locations and coordinate regional emails.
• Enter manual orders and process other AS400 system orders.
• Monitor holds, verification delays, and escalate as needed.
• Dispatch negotiations to improve margins and manage vendor performance.
• Execute actions in AutoIMS for delays, holds, and cancellations.
• Follow up with carriers on VINs and ensure timely dispatch.
• Create and manage corrective actions for vendors and locations.
• Generate reports and analyze performance data for management.

Skills

Customer service

Multi-tasking

Attention to detail

Verbal communication

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Position Summary:

The Senior Vehicle Operations Logistics Specialists will facilitate and manage the transport of customer vehicles to and from Manheim auction sites and other areas in the region as assigned.

Key Responsibilities:

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Excellent written and verbal communication skills

Required:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years’ experience in transportation dispatching
• 1+ years’ experience in sales or call center