Senior Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Cox Enterprises; Wyoming; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Cox Enterprises is seeking a Senior Vehicle Operations Logistics Specialist to facilitate and manage the transport of customer vehicles to and from Manheim auction sites and regional areas.

In this role you will build relationships with the Manheim Auction team, manage multiple location emails, enter orders, coordinate with carriers, and monitor performance with a focus on timely, accurate data and margin awareness.

Qualifications

• 1-3 years administrative experience (automotive industry preferred).
• Data entry accuracy and high attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Build relationship with Manheim Auction commercial team and management.
• Show proficiency with communication via recorded line phone system.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Entry of all manual orders and processing of other AS400 system orders.
• Manage escalated Client Success VINs with carriers and agents.
• Monitor holds and verification delays.
• Dispatch negotiation and a strong understanding of sales tactics to increase margin.
• Follow up with carriers and ensure timely VIN processing.
• Process Fees and post-assessorial charges to record.
• Investigate kickbacks of VINs by carriers to re-dispatch units.

Skills

Customer service

Multi-tasking

Attention to detail

Communication skills

Data entry

Independence

Education

High School Diploma or equivalent

Some college education

Tools

Microsoft Excel

Outlook

Word

Job description

Position Summary:

The Senior Vehicle Operations Logistics Specialists will facilitate and manage the transport of customer vehicles to and from Manheim auction sites and other areas in the region as assigned.

Key Responsibilities:

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Excellent written and verbal communication skills

Required:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years’ experience in transportation dispatching
• 1+ years’ experience in sales or call center