Senior Value Engineer

Smart Communications.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Gym membership reimbursement

18 days of holiday + birthday off

Job summary

Smart Communications is seeking a Senior Value Engineer to build the economic case for our strategic deals. You will quantify customer pain, model the value of solving it, and deliver executive-ready analyses that CFOs will respect.

You will join a growing Value Engineering Practice within Global Revenue Readiness & Enablement and work closely with revenue teams on high-impact opportunities. You will own the craft, coach field teams, and develop reusable assets while shaping the value

Qualifications

• 5+ years in value engineering, value consulting, or related fields with strong financial rigour.
• Track record building business cases in complex enterprise sales — ROI, TCO, payback used in deals.
• Strong financial modelling; challenge assumptions with disciplined analysis.
• Experience running value discovery with senior stakeholders and contributing to exec discussions.
• Ability to craft concise, persuasive cases for sellers.
• Self-directed; building new function and assets as you go.
• Based in North America, willing to travel at AE/SC level.
• Experience presenting to CFO/COO/CIO stakeholders.
• Industry fluency in financial services, insurance, or healthcare.
• Background in enterprise SaaS.
• Familiarity with value platforms and ROI tooling.
• Experience with MEDDPICC or similar qualification.
• Experience coaching AEs or SCs on value-based selling.

Responsibilities

• Partner with account executives and solution consultants to run value discovery and quantify current-state baselines and cost of inaction.
• Build clear financial and operational models and validate inputs with customer stakeholders.
• Develop executive-ready cases covering ROI, TCO, payback and risk, to support the account team.
• Provide a defensible ROI narrative to anchor investment decisions and guide pricing.
• Own the ROI platform in live deals and connect outputs to credible assumptions customers will accept.
• Shape the value methodology and standards across engagement criteria, discovery and modelling.
• Handover the value baseline to Services and Customer Success for delivery and renewal.
• Create reusable value assets like maps, use-case models, calculators, and executive narratives.
• Coach AEs and solution consultants and embed value selling into sales plays.

Skills

Value engineering

Financial modelling

Executive storytelling

Stakeholder management

MEDDPICC

ROI tooling

Tools

ROI platforms

Financial modelling tools

Job description

The Senior Value Engineer builds the economic case that wins our most strategic deals - quantifying customer pain, modelling the value of solving it, and giving our sellers something a CFO will take seriously. This is a senior role within the Value Engineering Practice, part of Global Revenue Readiness & Enablement.

About Smart Communications

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people's lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint. more than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year.

Who are you?

You are a value engineer, consultant or solution engineer with real financial rigor, and you would rather change the outcome of a handful of strategic deals than touch every opportunity. You are as comfortable in a discovery session as you are in a spreadsheet, and you know a business case only counts when the customer agrees with the assumptions. You want ownership of the method, not just execution of it - you will work alongside Revenue teams on how value engagements are run, and you will own the craft. Roughly 60% of your time sits in live strategic opportunities, 25% building models, tools and reusable assets, and 15% coaching the field. This role sits within Global Revenue Readiness & Enablement, reporting to the VP of GRRE.

The responsibilities of the role include:

• Partner with account executives and solution consultants on selected strategic opportunities — run value discovery, establish the current-state baseline and the cost of inaction, and quantify the value drivers
• Build clear, transparent financial and operational models, and validate the inputs and assumptions directly with customer stakeholders
• Develop executive-ready decision cases — benefit ranges, investment, ROI, TCO, payback and risk treatment — and support the account team in presenting them to senior customer stakeholders
• Give sellers a defensible economic case to anchor the investment decision and hold price
• Own our ROI platform in live deals — configure it, connect it to credible assumptions, and make its output something a customer will sign up to
• Work alongside Revenue teams to shape the value methodology: engagement criteria, discovery standards, modelling standards and quality expectations
• Hand the accepted value baseline to Services and Customer Success so the case carries into delivery, adoption and renewal
• Build reusable value assets — industry value maps, use‑case models, benchmark libraries, calculators and executive narratives — so the capability scales beyond one person
• Coach account executives and solution consultants, and help embed value selling into sales plays, MEDDPICC and field readiness

What We’re Looking For

Must have skills/experience:

• 5+ years in value engineering, value consulting, management consulting, business transformation, or solution consulting with strong financial rigour
• A track record of building business cases in complex enterprise sales cycles — ROI, TCO and payback — and seeing them used in live deals
• Strong financial modelling, and the intellectual honesty to challenge an assumption rather than accept a convenient one
• Confident running value discovery with senior business stakeholders, and comfortable contributing in an executive conversation
• Able to make a complex case concise — clear writing, clean models, and a story a seller can retell
• Self‑directed. This is a new function, and you will be building as you go
• Based in North America, with willingness to travel to customers at the level expected of an account executive or solution consultant
• Experience presenting business cases directly to CFO, COO or CIO stakeholders
• Industry fluency in financial services, insurance or healthcare
• Background in enterprise SaaS environments
• Familiarity with value platforms and ROI tooling
• Experience with MEDDPICC or a comparable qualification methodology
• Experience coaching account executives or solution consultants on value‑based selling

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results‑Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer‑funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday!

This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.