Senior UX Researcher - Usability & Insight Leader

The Vanguard Group; Malvern (Chester County); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Vanguard in Malvern, PA seeks an experienced usability researcher to provide user research and usability services for web and mobile applications, partnering with business and IT teams. You will design studies, conduct interviews and contextual inquiries, analyze findings, and present actionable guidance to design teams and leaders, shaping product decisions with user insights.

This role also involves mentoring junior staff, promoting usability best practices, and collaborating on special

Qualifications

• Minimum five years related work experience.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.
• Familiarity with user testing or Qualtrics/Medallia.

Responsibilities

• Provides usability services for web or mobile apps across platforms for mid-scale projects and gathers insights from clients or prospects.
• Plans, designs, and conducts user research, usability, and heuristic evaluations.
• Conducts user interviews and contextual inquiries to identify user needs and gather feedback.
• Analyzes, summarizes, and presents results to design teams and mid-level decision makers.

Skills

User research

Usability testing

Heuristic evaluation

Stakeholder communication

Interview techniques

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Medallia

Job description

Vanguard in Malvern, PA seeks an experienced usability researcher to provide user research and usability services for web and mobile applications, partnering with business and IT teams. You will design studies, conduct interviews and contextual inquiries, analyze findings, and present actionable guidance to design teams and leaders, shaping product decisions with user insights.

This role also involves mentoring junior staff, promoting usability best practices, and collaborating on special