Senior UX Researcher

Vanguard; Scottsdale (AZ); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking a capable usability professional to lead research efforts for web and mobile applications across multiple platforms. You will plan and conduct user research, interviews, and evaluations, and translate findings into actionable design decisions for mid-scale initiatives.

You will present results to design teams and mid-level leaders, educate project teams on usability value, and mentor junior staff as part of Vanguard's collaborative, hybrid work environment.

Qualifications

• Minimum five years related work experience.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Responsibilities

• Provides usability services for web or mobile applications across multiple platforms for mid-scale projects.
• Plans, designs, and conducts user research, usability, and heuristic evaluations studies.
• Conducts user interviews to identify user needs and gather feedback.
• Analyzes, summarizes, and presents results to design teams and leaders.
• Trains and mentors junior staff in usability best practices.

Skills

Usability research

User interviews

Heuristic evaluations

Stakeholder communication

Education

Undergraduate degree

Tools

Qualtrics

Medallia

Job description

Core Responsibilities

1. Provides usability services for business and IT teams for web or mobile applications across multiple platforms for mid-scale scope projects. Recommends appropriate quantitative or qualitative approach to gather necessary insights from clients or prospects.
2. Plans, designs, and conducts user research, usability, and heuristic evaluations studies. Reviews research on human factors response to bring value to Vanguard's business, technology, and processes.
3. Conducts user interviews and contextual inquiries to identify user needs and gather user feedback. Ensures privacy and conducts sessions in a professional manner.
4. Analyzes, summarizes, and presents results to design teams and mid-level decision makers. Suggests strategies to gain buy-in from the business.
5. Contributes actionable suggestions based on knowledge of target user base and usability best practices. Educates project teams and crew regarding usability's purpose and value.
6. Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams. Presents usability findings to leaders and negotiates adoption of critical usability recommendations with guidance and support from more senior user experience crew.
7. Assists in building usability principles and practices at Vanguard. Trains and mentors junior staff in best practices of user experience research. Provides guidance, training, and motivation.
8. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum five years related work experience.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Preferred Qualifications

• Familiarity with user testing or Qualtrics/Medallia

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission- we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.