Senior UX Researcher, Support Experience & Strategy

Stripe, Inc.; Chicago (IL); Hybrid; USD 154,200 - 231,200; Full time

Benefits offered by this job

Equity

401(k) plan

Wellness stipends

Job summary

A leading financial infrastructure platform is seeking an experienced UX Researcher to join their Support team. This role involves leading critical research initiatives aimed at understanding user needs and enhancing product experiences. Candidates should have over 5 years of relevant user research experience and a demonstrated ability to conduct various research methodologies. The position offers flexibility, with options for hybrid work arrangements, and a competitive salary and benefits package.

Qualifications

• 5+ years relevant user research experience.
• Ability to conduct complex research at scale.
• Skilled in presenting data visualizations.

Responsibilities

• Lead critical research efforts to enhance user experience.
• Conduct investigations of Support CSAT data for insights.
• Collaborate with teams to define strategic product directions.

Skills

Mixed-methods research

User experience design

Data analysis

Presentation skills

Job description

A leading financial infrastructure platform is seeking an experienced UX Researcher to join their Support team. This role involves leading critical research initiatives aimed at understanding user needs and enhancing product experiences. Candidates should have over 5 years of relevant user research experience and a demonstrated ability to conduct various research methodologies. The position offers flexibility, with options for hybrid work arrangements, and a competitive salary and benefits package.