Senior UX Researcher

PetPlace

Ohio

Remote

USD 113,000 - 141,000

Full time

38 hours ago

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Benefits offered by this job

Healthcare

Parental Leave

HSA

FSA

Retirement Plan

PTO & Wellness Day

Job summary

Pet Place is seeking a Senior UX Researcher to lead end-to-end research initiatives, partnering with product, design, and engineering to drive decisions with insights. The role emphasizes research-driven product outcomes with a strong portfolio and 5+ years in UX research.

The position is remote—USA, with opportunities to influence a growing suite of digital products and a culture focused on user-centered design.

Qualifications

Bachelor’s or Master’s degree in HCI, UX, CS, Psychology, or related field.
5+ years of professional UX research experience.
Portfolio demonstrating end-to-end research and impact on product decisions.
Experience combining qualitative and quantitative data to inform decisions.
Translate complex findings into clear, actionable insights.
Experience owning research that influenced product direction or measurable business outcomes.
Strong communication, storytelling, and stakeholder management skills.
Experience with Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey.
Working knowledge of Google Analytics.
Exposure to A/B testing and experimentation frameworks.
Proficiency with research and prototyping tools such as Figma and Figjam.

Responsibilities

Plan and conduct generative and evaluative research aligned to product goals.
Synthesize findings into actionable insights and compelling artifacts.
Partner with product, design, and engineering to embed insights across the lifecycle.
Contribute to research processes, repositories, and best practices.
Translate insights into user flows, wireframes, or lightweight prototypes.
Champion a user-centered mindset and promote research-driven decisions.

Skills

UX Research

Research Strategy

Storytelling

Stakeholder Management

Qualitative Analysis

Quantitative Analysis

Communication

UX Methods

A/B Testing

Figma & Figjam

Education

Bachelor’s or Master’s in HCI/UX/CS/Psychology

Tools

Ballpark

Dig One Upsiide

Qualtrics

SurveyMonkey

Google Analytics

Figma

Figjam

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Pet Place is a subsidiary of Doubtless. Pet Place is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Job Summary

Pet Place is seeking a Senior UX Researcher who will report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences.

This role is primarily research-focused, with an emphasis on driving product decisions through insights, while using design as a tool to communicate and validate ideas.

The Senior UX Researcher will lead end-to-end research initiatives, synthesize findings into actionable recommendations, and partner closely with product, design, and engineering to inform PetPlace’s growing suite of digital products.

The ideal candidate has at least 5 years of experience in UX research or a related field, a strong portfolio demonstrating impactful research, and a passion for uncovering user needs and translating insights into meaningful product outcomes.

Job Location: Remote – USA

Main Responsibilities

Research Strategy & Execution: Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods
Insight Generation & Storytelling: Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making
Product & Stakeholder Influence: Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations
Research Operations & Impact Scaling: Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights
Concepting & Validation: Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses
Advocacy: Champion a user-centered mindset and promote research-driven decision-making across the organization

Basic Qualifications

Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field
5+ years of professional experience in UX research or a related discipline
Strong portfolio demonstrating end-to-end research and measurable impact on product decisions
Experience combining qualitative and quantitative data to inform decisions
Ability to translate complex findings into clear, actionable insights
Experience owning research that influenced product direction or measurable business outcomes
Strong communication, storytelling, and stakeholder management skills
Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.
Working knowledge of analytics tools such as Google Analytics
Exposure to A/B testing and experimentation frameworks
Proficiency with research and prototyping tools such as Figma and Figjam

Preferred Qualifications

Strong communication and interpersonal skills.
Experience in e-commerce, pet services, or health-related digital platforms
Familiarity with accessibility and inclusive research practices
Experience working in Agile product environments
Exposure to SQL or collaboration with data/analytics teams

Compensation

National base pay range: $112,522 - $140,653 per year. Chicago base pay range: $123,774 - $154,718 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

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