Senior UX Researcher - Public Sector AI Platform

Wwshemi; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health and medical cover

Paid time off

Structured learning and development

Paid parental leave

Job summary

SOVRA seeks an experienced UX researcher to build a continuous research practice across our buyer products as we develop an AI-native platform for public procurement. You will lead generative and evaluative studies, set protocols and recruitment, and collaborate with product, design and data teams to turn insights into decisions.

Travel ~20% within North America. Candidates should have 7+ years of UX research in enterprise SaaS or complex B2B, experience in regulated domains, and a proven

Qualifications

• 7+ years of UX research in enterprise SaaS or complex B2B environments.
• Experience building or formalizing a research practice including research operations, recruitment and insight repositories.
• Worked in regulated or compliance-heavy domains (govtech, healthcare, finance).
• Proven ability to influence product and design decisions with research.
• Strong mixed-methods judgment and quantitative/qualitative skills.
• Experience mentoring researchers and raising research quality.
• Applied AI in research with attention to accuracy, bias, and privacy.
• Bachelor's degree or equivalent hands-on experience.
• Authorization to work in the US (no visa sponsorship).

Responsibilities

• Plan a quarterly research agenda with product leaders tied to the roadmap.
• Establish protocols, templates, consent processes and recruitment and an insight library.
• Lead generative and evaluative studies across procurement workflows.
• Partner with Data to combine behavior data with customer input and define success measures.
• Maintain steady contact with agency buyers and suppliers; ~20% travel in North America.
• Bring evidence to roadmap, design and exec conversations; facilitate workshops.
• Coach product managers, designers and researchers to plan and run sound research.
• Ensure accessibility by default (WCAG 2.2 AA and ADA).
• Study AI features and how buyers trust and correct them; speed up synthesis while keeping traceability.

Skills

UX research

Research ops

Public-sector / govtech

Influence without authority

Mixed-methods

Mentorship

Applied AI in research

Education

Bachelor's degree or equivalent experience

Tools

Dovetail

Gong

PostHog

Job description

SOVRA seeks an experienced UX researcher to build a continuous research practice across our buyer products as we develop an AI-native platform for public procurement. You will lead generative and evaluative studies, set protocols and recruitment, and collaborate with product, design and data teams to turn insights into decisions.

Travel ~20% within North America. Candidates should have 7+ years of UX research in enterprise SaaS or complex B2B, experience in regulated domains, and a proven