Senior UX Researcher, Experience Design (AFT)

Amazon; Memphis, Northern (TN, KY); Hybrid; USD 152,000 - 206,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Fulfillment Technologies (AFT) Experience Design seeks a Senior UX Researcher to lead research across global fulfillment operations, blending physical and digital work contexts. You will design studies, recruit participants, analyze data, and translate findings into actionable guidance for product and design teams.

You will mentor researchers and collaborate with product, design, and engineering to scale rigorous methods, build repeatable processes, and drive impact across multiple sites

Qualifications

• Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study.
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience making business recommendations and influencing stakeholders
• Knowledge of quantitative data analysis and statistics
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
• 5+ years of experience leading end-to-end user research programs with demonstrated business or product impact.

Responsibilities

• Lead evaluative research mechanisms serving the organization and mentor teams.
• Build repeatable research infrastructure and playbooks for scale.
• Drive multi-study programs across Amazon's global fulfillment network.
• Translate insights into actionable direction shaping product and design decisions.
• Distill complex data into insight narratives that drive measurable action.

Skills

Lab-based usability testing

User research methods

Study design

Recruiting participants

Moderation

Quantitative data analysis

Statistics knowledge

Business impact communication

Leadership in research programs

Cross-functional collaboration

Education

Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or related field

Job description

Amazon Fulfillment Technologies (AFT) Experience Design seeks a Senior UX Researcher to lead research across global fulfillment operations, blending physical and digital work contexts. You will design studies, recruit participants, analyze data, and translate findings into actionable guidance for product and design teams.

You will mentor researchers and collaborate with product, design, and engineering to scale rigorous methods, build repeatable processes, and drive impact across multiple sites