Senior UX Researcher: AI-First & Agentic Experience Leader

Amazon; Seattle, Northern (WA, KY); Hybrid; USD 152,000 - 206,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior UX Researcher for AWS Experience Analytics (EXA) to lead qualitative and quantitative studies shaping agentic experiences across AWS. You will partner with science and engineering teams, designing research to inform product strategy and metrics at scale.

You will mentor junior researchers, develop research instrumentation, and drive thought leadership on AI-augmented experiences that influence product development.

Qualifications

• 5+ years of proven success leading User Research projects with demonstrated impact experience.
• 5+ years of supporting quantitative and qualitative consumer research experience.
• Can show strong verbal and written communication skills.
• PhD in HCI or Behavioral Science or related field.
• Experience conducting B2B research.
• Fluency in triangulating customer insights with telemetry data.

Responsibilities

• Design and execute qualitative and quantitative research to inform agent and agent-assisted experience strategy across AWS.
• Partner with engineering teams to build agent tooling and research instrumentation.
• Develop thought leadership on AI-augmented and agent-primary experiences that influences product development across AWS.
• Lead EXA data product delivery with cross-functional teams, bringing the AI-first and agent-customer perspective.
• Build prototypes using agentic tools to bring research insights to life and communicate ideas to stakeholders.
• Contribute to the team's research direction by proposing new approaches, maintaining the research knowledge base, and identifying emerging behaviors.
• Mentor junior researchers.

Skills

User research

Qualitative research

Quantitative research

Communication skills

B2B research

Education

PhD in HCI or Behavioral Science

Tools

Python

Job description

Amazon is seeking a Senior UX Researcher for AWS Experience Analytics (EXA) to lead qualitative and quantitative studies shaping agentic experiences across AWS. You will partner with science and engineering teams, designing research to inform product strategy and metrics at scale.

You will mentor junior researchers, develop research instrumentation, and drive thought leadership on AI-augmented experiences that influence product development.