Senior UX Researcher

PetPlace

Arlington (TX)

Remote

USD 113,000 - 141,000

Full time

2 days ago

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Benefits offered by this job

Healthcare

Parental Leave

HSA

Retirement plan

Paid time off

Pet-friendly office

Job summary

Pet Place is hiring its first Senior UX Researcher to uncover what pet parents need, value, and what they’ll pay for. You’ll report to the Head of Product and collaborate with consumer, shelter, and partner teams across the US.

You will run generative and evaluative studies, influence pricing strategies, and shape roadmap decisions with data-driven insights. This is a remote role serving the USA with a focus on consumer products and services.

Qualifications

Degree or equivalent experience in a related field with evidence of research impact.
Proven track record in UX or consumer research that influenced product positioning, packaging, or pricing.
Hands-on use of qualitative and quantitative methods, including pricing or trade-off analyses (e.g., Van Westendorp, conjoint).
Experience turning data into actionable insights for senior leadership.

Responsibilities

Lead generative and evaluative research across the customer journey from onboarding to claims.
Drive research on positioning, packaging, and pricing for products and services, including add-ons and bundles.
Build customer segments with marketing and data teams, combining needs and behavioral data.
Establish a light voice-of-customer program with interviews and surveys.
Partner with analytics and product to design experiments and interpret results with qualitative context.
Conduct research with shelters and other partners across the funnel, including churn interviews.
Prioritize research requests and coach PMs and designers to run simple studies.
Present findings to product teams and leadership to influence roadmaps and commercial decisions.

Skills

UX research

Pricing research

A/B testing collaboration

AI in research

Communication to leadership

User insights synthesis

Education

Related field degree (HCI, psychology, market research, business, economics)

Tools

Qualtrics

Upsiide

Dovetail

Maze

UserTesting

Figma

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Pet Place is a subsidiary of Doubtless. Pet Place is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.

Job Summary

Pet Place is hiring their first Sr. UX Researcher to help us understand what pet parents need, what they value and what they'll pay for. You'll report to the Head of Product, working across our consumer business and our shelter and vet partners.

Job Location

Remote - USA

Main Responsibilities

Run generative and evaluative research across the customer journey, from microchip registration and onboarding to purchase, renewal and claims.
Lead research on positioning, packaging and pricing for current and new consumer products and services, including what to bundle, what to offer as add-ons and what to sell on its own. You'll use concept tests, value-proposition and message testing, willingness-to-pay methods and trade-off methods such as MaxDiff or conjoint.
Build and prioritize customer segments with marketing and data partners, combining needs-based research with behavioral and purchase data.
Set up a lightweight voice-of-customer program: regular interviews and surveys, plus analysis of existing signals such as call center transcripts, session recordings, consumer reviews and support tickets.
Partner with analytics and product on experiments, so A/B tests answer the right questions and results are read with qualitative context.
Run research with shelters and other key partners who sit at the top of our consumer funnel, including churn and win-back interviews.
Prioritize requests across the business, decide what research is worth doing, and help PMs and designers run simple studies themselves.
Present findings and recommendations to the product team and senior leadership in a way that shapes roadmap and commercial decisions.

Basic Qualifications

A degree in a related field (HCI, psychology, market research, business, economics or similar), or equivalent experience.
5+ years in UX, consumer or market research, including work that changed how a product was positioned, packaged or priced.
Hands‑on experience with qualitative and quantitative methods, including survey design and at least one pricing or trade‑off method (Van Westendorp, Gabor‑Granger, MaxDiff or conjoint).
Comfort working with behavioral data, analytics tools and A/B test results alongside your own studies.
Hands‑on fluency with AI tools across the research workflow, from planning and recruiting to analysis and synthesis. You can show how you use them to run more studies, reach insights faster, and put more of your time into judgment and influence, while keeping the work rigorous & grounded in new customers.
A portfolio or case studies showing how your research changed a business or product decision.
Strong communication skills, including presenting to senior leaders.

Preferred Qualifications

Experience with subscription, membership, insurance or add‑on services, or with pet, health or e‑commerce businesses.
B2B or SaaS research with professional users.
SQL, or experience working closely with data teams.
Experience with tools such as Qualtrics, Upsiide, Dovetail, Maze or UserTesting, and with Figma for testing concepts.
Accessibility and inclusive research practices.
Experience working in Agile product teams.

Compensation

National base pay range: $112,522 - $140,653 per year. Chicago base pay range: $123,774 - $154,718 per year. New York City base pay range: $135,026 - $168,784 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

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