Senior IT Program Manager

PVH (Tommy Hilfiger/Calvin Klein); Peoria (IL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a Senior IT Program Manager to join our team in Peoria, IL or Chicago, IL.

This full-time, hybrid role leads application programs across a broad portfolio, coordinating with engineering and product owners to deliver integrated software solutions for customers and dealers. You will oversee multi-project transportation from concept through implementation, balancing schedules, budgets, and stakeholder expectations in a fast paced enterprise

Qualifications

• Bachelor’s degree plus 10+ years of relevant experience, or Master’s degree plus 8+ years.
• Proven experience leading end-to-end program management in a cross-functional matrix.
• Experience with Agile software development and coordinating software teams.

Responsibilities

• Own on-time, on-budget, and high-quality project delivery across programs.
• Plan and execute work across multiple cross-functional initiatives.
• Manage charters, communications, metrics, reporting and budgets.
• Support teams from concept through prototype, pilot, implementation, and follow-up.
• Develop schedules using professional PM tools and techniques.
• Lead change management and drive timely decision-making.
• Maintain schedules with changes, impacts, and cost considerations.
• Collaborate with stakeholders to meet completion dates.
• Monitor progress and proactively communicate issues to stakeholders.
• Identify solutions to risks and roadblocks, guiding programs end-to-end.

Skills

Project management

Cross-functional leadership

Agile methodologies

Azure DevOps

Confluence

MS Project

Power BI

Excel

Change management

Strategic thinking

Communication

Education

Bachelor’s degree in a relevant field

Master’s degree in a relevant field

Tools

Azure DevOps

Confluence

MS Project

MS PowerPoint

Job description

Senior IT Program Manager – Diversified Services Network, Inc. (DSN)

We are looking for a full‑time Senior IT Program Manager to join our team in either Peoria, IL or Chicago, IL. The role offers a hybrid work model with two days of onsite work per week, comprehensive benefits, PTO, 401(k) and more.

Position Overview

The Senior IT Program Manager works within an Application Program Management team, leading project teams to build software solutions that integrate common services across a large enterprise application portfolio and other enterprise systems used by customers and dealers.

Key Responsibilities

• Own successful, on‑time, on‑budget, and error‑free completion of assigned projects and programs.
• Manage the planning and execution of project team members across multiple, cross‑functional initiatives.
• Manage project charters, communications, metrics, reporting, and the overall project plan and budget.
• Support project teams and gather/provide information from concept through prototype, pilot, implementation, and follow‑up stages.
• Develop and maintain project management schedules using professional tools and techniques, including tracking charts, checklists, and scheduling software.
• Lead change management efforts and drive timely, effective decision‑making.
• Maintain detailed schedules reflecting changes, affected components and functions, timelines, and cost impacts.
• Partner with team members across multiple functional disciplines and business stakeholders to establish and meet completion dates.
• Monitor project progress, proactively communicate issues to affected areas, and ensure appropriate personnel are informed.
• Recommend solutions and alternatives to resolve project risks and roadblocks.
• Lead end‑to‑end program management across a cross‑functional matrix organization, guiding teams through the creation of project charters, scope alignment, and ways of working.

Team & Work Environment

This role manages 2–3 projects at a time, with an annual volume of approximately 8–10 projects depending on Agile sprint frequency. It works with a moderately‑to‑highly complex portfolio. The team includes stakeholders based in the U.S. and engineering teams located across the U.S., India, and Slovakia. The Senior IT Program Manager will collaborate closely with engineering and technical product owners on each project.

Education & Experience

Required: Bachelor’s degree from a 4‑year college or university plus 10+ years of relevant experience, or Master’s degree in a relevant field (e.g., Engineering, Business) plus 8+ years of relevant experience.

Desired Certifications

• Certified Scrum Master (CSM)
• PMP
• Change Management Certification
• Six Sigma Black Belt Certification (desired)

Required Technical Skills

• 8+ years of experience managing projects from inception, with demonstrated ability to lead teams to alignment.
• Proven experience leading end‑to‑end program management within a cross‑functional matrix organization, including managing multi‑functional teams.
• 8+ years of direct project management experience working with software engineering teams in an Agile Software Development methodology, alongside business partners and product managers.
• Proven experience with project management fundamentals, including project charters, scheduling, and planning, with the ability to guide teams through charter creation, scope alignment, and ways of working.
• 2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
• Advanced knowledge of Excel, MS PowerPoint, and MS Project.
• Experience leading large‑scale organizational change management.
• Strong strategic thinking, alignment, and direction‑setting experience.
• Experience working within large enterprise‑level organizations.
• Experience with eCommerce applications or projects.
• 2+ years of experience with Power BI.

Desired Qualifications

• Additional Scrum Master experience beyond the required project management background.
• Experience working within large enterprise‑level organizations.

Soft Skills

• Excellent interpersonal skills, with the ability to navigate sensitive issues and influence others inside and outside the department to take specific actions.
• Strong project management, team leadership, and organizational skills, with the ability to multitask effectively and apply strong analytical thinking.
• Strong communication and presentation skills.

Benefits

• 401(k)
• Dental insurance
• Vision insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid holidays