Senior UX Designer — Conversational BI for Healthcare

XpertDox LLC; Scottsdale (AZ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Health, dental, vision, and life

401(k) matching

Unlimited PTO and parental leave

Wellness program, Friday lunch, snacks

Job summary

XpertDox, Inc. in Scottsdale, AZ is seeking an experienced UX designer to own the user experience for the BI Platform, xpertdox.com, and internal apps.

You will lead the conversational-first redesign, create design standards, and build a reusable component system, working hands-on from research to wireframes to recommendations. You will collaborate with Product, Sales, Client Success, and Marketing, conducting usability studies and turning insights into prioritized product changes that improve

Qualifications

• A portfolio showing wireframes, prototypes, and user flows you built yourself in Figma.
• 5+ years in UX design on B2B SaaS products.
• Usability testing and discovery interviews you ran with non-technical business users such as finance, operations, or clinical administration staff.
• Hands-on behavioral analytics: funnel analysis, heatmaps, and session recordings, with tools such as Mixpanel, Microsoft Clarity, or equivalents.
• A/B testing and conversion optimization on product or web experiences.

Responsibilities

• Own UX and UI design for the BI Platform, xpertdox.com, and the internal apps.
• Lead the design of the conversational-first BI Platform, from research through validated prototypes.
• Own design standards across every platform: visual language, interaction patterns, and accessibility.
• Turn research into wireframes, prototypes, and user flows in Figma, and validate them with users before engineering builds.
• Run usability testing and discovery interviews with healthcare decision-makers.
• Turn NPS and CSAT results from Client Success into prioritized product recommendations.
• Analyze behavioral data (funnels, heatmaps, and session recordings) to find where users drop off and where workflow friction exists.
• Own the xpertdox.com user experience: audit the visitor journey, run A/B tests on the demo request flow and landing pages, and measure the effect on demo request volume and lead quality.
• Define success metrics for every release, and track engagement, retention, NPS, and CSAT after launch.
• Partner with Product, Sales, Client Success, and Marketing, and present findings to engineers and non-technical healthcare executives.

Skills

Figma portfolio

B2B SaaS UX

Usability testing

Behavior analytics

A/B testing

Funnel analysis

Tools

Mixpanel

Microsoft Clarity

Power BI

Job description

XpertDox, Inc. in Scottsdale, AZ is seeking an experienced UX designer to own the user experience for the BI Platform, xpertdox.com, and internal apps.

You will lead the conversational-first redesign, create design standards, and build a reusable component system, working hands-on from research to wireframes to recommendations. You will collaborate with Product, Sales, Client Success, and Marketing, conducting usability studies and turning insights into prioritized product changes that improve