Senior UX Designer

Iberdrola SA; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Benefits package

Bonuses

401(k) match

Health/dental/vision insurance

Job summary

Iberdrola SA is seeking a Senior UX Designer to join the Processes and Systems team. You will drive user-centered design across Avangrid Management Company, collaborating with principal designers, stakeholders, and cross-functional teams to improve networks operations products with intuitive end-to-end experiences for millions of households.

You will map customer interactions, create journey maps, and lead design workshops, while ensuring accessibility and alignment with the design system.

Qualifications

• 6–8 years of UX/CX, product design or interaction design experience.
• Proficiency in user-centered design and accessibility best practices.
• Experience delivering end-to-end UX for multi-platform products.
• Strong portfolio demonstrating design process and outcomes.

Responsibilities

• Collaborate with Principal and Junior Designers to lead team activities.
• Design across agile product teams: flows, wireframes, prototypes and UX copy.
• Partner with stakeholders to define experience strategies and business goals.
• Translate requirements into detailed user stories and designs.
• Ensure alignment with design system and guidelines.
• Facilitate user research, usability testing and analytics interpretation.

Skills

UX Design

User research

Information architecture

UX writing

Prototyping

Cross-functional collaboration

Design systems

Presentation to stakeholders

Portfolio

Education

Bachelor's degree in design or HCI

Tools

Figma

Figjam

Miro

Job description

**Senior UX Designer**Reports to: Supervisor - Technical Systems Location: **In Office**, Orange CTThe base salary range for this position is dependent upon experience and location, ranging from:· $116,640 - $145,800**What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways****For more information, please visit:** **Benefits - Avangrid** **JOB SUMMARY****:**The position of Senior User Experience Designer sits within the Processes and Systems team that services all operating companies within Avangrid Management Company. Avangrid is part of Iberdrola, a global energy leader, the number one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates. We’re looking for an experienced professional who will ensure customer satisfaction and trust amongst Avangrid’s family of leading brands. In this role, you will be responsible for continuously looking for ways to improve our Networks Operations products, ensuring that customers have a seamless, value-add experience when engaging with the Avangrid brands. This position is intended for someone who is customer obsessed, consistently works to uncover opportunities to improve the User Experience and can work cross-functionally to solve issues. We are looking for someone who is data-driven and also understands the importance of empathy and compassion as it relates to serving customers. This person is excited to map customer interactions and ultimately deliver a seamless experience to our customer base of 3M+ households. **MAJOR ROLES AND RESPONSIBILITIES** **(scope of work, list of tasks/responsibilities, describe primary relationships/works with):*** Collaborate with Principal UX Designers and Junior Designers to lead activities within the team.* Execute product design activities within agile product development teams, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, UX copywriting, and visual designs.* Partner with digital business stakeholders to define experience strategies that achieve business goals.* Work across functional teams to understand business and feature requirements, breaking down features into user stories, and providing detailed design prior to story acceptance.* Provide feedback and direction to ensure intuitive and innovative solutions, driving consistency by following established design principles and guidelines.* Collaborate with UX researchers and product leaders to test and optimize the end-to-end digital experience.* Assess and optimize the performance of new and existing products/services through usability testing and analytics data interpretation.* Present work to product stakeholders and leadership teams.* Lead partner vendors and design agencies when internal resources aren't available.* Ensure design work aligns with the design system.* Advocate for the customer's needs throughout the process.* Create user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to enhance organizational understanding of our users.* Facilitate design-centered workshops and visioning exercises with cross-functional stakeholders based on research-identified opportunities. **JOB REQUIREMENTS**Skills/Abilities:* 6-8 years of experience in UX/CX, product design or interaction design.* Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.* Proficiency in current design and prototyping tools. Ability and interest in learning new tools as projects require.* Proficiency in accessibility best practices and adhering to WCAG 2.2 standards* Driven by user-centered and design thinking methodologies.* Knack for creative problem solving and innovative solutions.* Fluency in best practices for web-based information architecture and design.* Experience building and shipping features/products that encompass an end-to-end experience across a variety of platforms.* Demonstrated ability designing intuitive and meaningful mobile apps.* Adept and efficient at creating multiple UX options for a given business problem.* Solid hands-on experience with Figma, Figjam, Miro, and other prototyping tools.* An understanding of common development technologies and how they apply to design solutions.* Clear and articulate written and verbal communication and strong interpersonal skills, and proven track record of presenting and influencing stakeholders and senior management.* A strong portfolio that demonstrates your stellar designs and tells the story of your approach and design process to solve complex problems driven by data.* Strong organization, attention to detail, and time-management skills.* Ability to work independently and collaboratively.* Past experience creating customer journey maps or service design blueprints is a plus.* Past experience and interest in leveraging generative AI a plus.