Senior UX Designer

ADP, Inc.; Atlanta (GA); On-site; USD 90,000 - 145,000; Full time

Job summary

Happy Returns, a UPS Company, is seeking a Senior UX Designer/Researcher to lead research and design for shoppers, store associates at retailers, and our internal specialists as we scale in the $800 billion returns market.

You will own end-to-end design, develop user flows and high‑fidelity prototypes in Figma, translate findings into actionable recommendations, collaborate with product, eng and customer success, and help refine our research templates.

Qualifications

• 4+ years in UX/UI or product design, or UX research with shipped interfaces.
• Proficiency in Figma with components and high-fidelity prototyping.
• Experience turning UX research into actionable insights.
• Excellent cross-functional communication to advocate for the user.
• Portfolio showing research-informed design decisions.
• Ability to work quickly in a fast-paced, changing environment.
• Strong aesthetic sense and design system adherence.

Responsibilities

• Lead end-to-end design for Happy Returns products, including web flows and warehouse tools.
• Plan, conduct, and lead UX research across the product lifecycle.
• Synthesize findings into prioritized recommendations with cross-functional partners.
• Craft user flows, prototypes, and high-fidelity designs in Figma with product and engineering.
• Refine internal research methodologies and templates.

Skills

Figma

UX research

Cross-functional collab

Portfolio

Fast-paced work

Design system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior UX Designer

Product Full Time Atlanta, GA, US

2 days ago Requisition ID: 1117

Salary Range: $90,000.00 To $145,068.00 Annually

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers — for proof, check out our 93 NPS
• Seeking top talent to contribute to the expansion of the business

Sr. UX Designer / Researcher

Position summary

As a Senior UX Designer / Researcher, you will lead both the research and the design of products used by shoppers of top online retailers, store associates at leading retailers, and our own Happy Returns specialists to create, accept, and process returns. You will join a small team of outstanding engineers and product managers, and work with stakeholders across the company as we rapidly scale in the $800 billion returns market.

What you'll do

• Lead end-to-end design for one or more Happy Returns products: the web flows shoppers use to start a return, the apps retail partners use to manage returns, and the warehouse tools our specialists use to process them.
• Plan, conduct, and lead UX research throughout the product lifecycle to proactively discover user needs and uncover painpoints.
• Synthesize research findings into clear, prioritized recommendations, and partner with product managers, engineers, customer success managers, and leadership to drive iterative product improvements.
• Champion the user from ideation to handoff, crafting user flows, prototypes, and high-fidelity designs in Figma alongside product and engineering.
• Refine and standardize internal research methodologies and templates.

Required qualifications

• 4+ years of professional experience as a UX/UI or product designer, or as a UX researcher who has also designed shipped interfaces.
• Proficiency in Figma, including building components, prototyping interactions, and delivering high-fidelity designs across web and mobile devices.
• Professional experience conducting and synthesizing UX research, including usability testing and feedback interviews, into actionable insights.
• Strong cross-functional communication skills, with experience using research findings and data to advocate for the user.
• A portfolio that shows how research informed your design decisions, not just the final screens.
• Ability to work quickly in a fast-paced, demanding, and rapidly changing environment.
• Solid aesthetic sense and the ability to work within an established style guide or design system.

Preferred qualifications

• Professional experience planning several UX research studies and recruiting research participants.
• Experience conducting discovery interviews in ambiguous problem spaces (before solutions are defined) and using those insights to shape product direction.
• Experience presenting research recommendations to leadership or executive audiences.
• Experience in e-commerce, retail, or logistics.

Compensation

• Compensation for this position will be determined based on a variety of factors, including internal equity, geographic location, and the candidate’s job-related knowledge, skills, and experience. In addition to base pay, this position may be eligible for a bonus and a comprehensive benefits package, which includes medical, financial, and other benefits, depending on the level and position offered.

Why Join Happy Returns?

At Happy Returns, you’ll have the opportunity to work with leading retailers and help shape the future of e-commerce returns. You’ll join a collaborative team focused on solving meaningful customer challenges, improving the shopper experience, and delivering innovative solutions at scale.

As part of UPS, Happy Returns combines the energy of a technology-driven business with the reach and resources of a global logistics leader.

EEO Statement

Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.