Software Engineering Manager- Eng and Data Platforms (Remote)

Happy Returns, a UPS Company; Atlanta (GA); Remote; USD 150,000 - 210,000; Full time

Job summary

Happy Returns is hiring an Engineering Manager for the Platform Team. This remote role guides shared services, data workflows, and tooling that empower the broader engineering org, translating business needs into actionable work.

You'll lead with people leadership and technical judgment, shape the roadmap, and own product direction while delivering high-impact outcomes for our return-tech platform across the US.

Qualifications

• Outstanding written and verbal communication skills.
• Experience managing or leading technical teams.
• Ability to define direction and drive execution in ambiguous environments.
• Strong product judgment and stakeholder collaboration.

Responsibilities

• Oversee day-to-day operations of an engineering team.
• Coach, mentor, and develop engineers with clear feedback and career growth planning.
• Define and maintain Platform Team product vision and roadmap.
• Translate stakeholder needs into scoped initiatives with leads and engineers.
• Establish ownership, timelines, and communicate progress and risks.
• Maintain OKRs, dashboards, and documentation.
• Promote clean code, testing, observability, and postmortems.

Skills

Communication

Technical leadership

Team coaching

Product judgment

Stakeholder collaboration

Data reporting/BI

Delivery ownership

Job description

Your way to impact

We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it.

Your way to impact

We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it.

As the Engineering Manager for the Platform Team, you will lead a team responsible for shared services, reporting, data workflows, and tooling that support the broader engineering organization. You’ll combine people leadership, technical judgment, and delivery execution while also owning the team’s product direction—identifying high-impact opportunities, shaping the roadmap, and translating business needs into clear, actionable work.

This is a remote role, candidates may be based anywhere with in the United State of America.

Your day to day

• Oversee the day-to-day operations of an engineering team.
• Coach, mentor, and develop engineers through clear expectations, regular feedback, performance conversations, and career growth planning.
• Define and maintain the Platform Team’s product vision and roadmap, ensuring priorities are aligned with business impact, stakeholder needs, technical health, risk, dependencies, and ROI.
• Proactively identify project opportunities by understanding stakeholder pain points, operational gaps, technical debt, platform limitations, and company priorities.
• Translate ambiguous business, stakeholder, or technical needs into scoped, actionable initiatives in partnership with technical leads and engineers.
• Establish clear ownership, timelines, milestones, and follow-through for team commitments, while communicating progress, risks, blockers, and timeline changes early.
• Maintain useful operating artifacts, including OKRs, roadmap updates, dashboards, project documentation, postmortems, and status updates.
• Promote strong engineering practices around clean code, testing, observability, incident response, postmortems, and reduction of toil.

What you need to bring

• Outstanding written and verbal communication skills.
• Experience managing, coaching, or leading technical teams.
• Demonstrated ability to define direction, create clarity, and drive execution in ambiguous environments.
• Strong product and strategic judgment, including the ability to identify project ideas, define outcomes, evaluate tradeoffs, and prioritize work.
• Demonstrated ability to collaborate with stakeholders to understand business needs and ensure engineering work delivers meaningful impact.
• Experience working with data reporting, analytics, or business intelligence systems.
• Strong delivery ownership, including the ability to establish timelines, manage dependencies, communicate risk, and hold teams accountable to commitments.

Bonus points if you have

• Experience leading a platform, infrastructure, data, tooling, internal systems, or shared-services team.
• Experience owning roadmap strategy or product direction for an internal platform or technical product.
• Experience working in an environment where Engineering owns discovery, prioritization, and roadmap definition without a dedicated Product Manager.

This is a remote role, that can be based anywhere in the United States of America.

At Happy Returns, we believe diversity in thought and background fuels innovation. We’re committed to fostering an inclusive environment where everyone feels welcomed, respected, and empowered to thrive.

EEO Statement

Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Visa Sponsorship

We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.

Statement to Third Party Agencies

To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.