Senior UX Designer

Happy Returns, Inc.; Atlanta (GA); In loco; USD 90.000 - 145.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus potential

Comprehensive benefits

Descrizione del lavoro

Happy Returns, Inc. in Atlanta, GA seeks a Senior UX Designer/Researcher to lead end-to-end design for shoppers, store partners, and internal users.

You will conduct UX research, synthesize findings, and translate insights into high-fidelity designs in Figma, collaborating with product managers and engineers to drive product improvements at scale. The role requires 4+ years of UX/UI design or related experience, strong communication, and a portfolio showing research-informed decisions.

Competenze

• 4+ years of professional experience in UX/UI design or UX research with shipped interfaces.
• Proficiency in Figma, building components, prototyping interactions, high-fidelity designs for web and mobile.
• Strong cross-functional communication, using research findings to advocate for the user.

Mansioni

• Lead end-to-end design for Happy Returns products: web flows for shoppers, apps for partners, warehouse tools for specialists.
• Plan, conduct, and lead UX research across the product lifecycle to uncover user needs and pain points.
• Synthesize findings into prioritized recommendations and partner with product managers and engineers to drive iterative improvements.

Conoscenze

Figma proficiency

UX research

Cross-functional comms

Portfolio

Design system

Fast-paced environment

Aesthetic design

Strumenti

Figma

Prototyping

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior UX Designer

Product Full Time Atlanta, GA, US

2 days ago Requisition ID: 1117

Salary Range: $90,000.00 To $145,068.00 Annually

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers — for proof, check out our 93 NPS
• Seeking top talent to contribute to the expansion of the business

Sr. UX Designer / Researcher

Position summary

As a Senior UX Designer / Researcher, you will lead both the research and the design of products used by shoppers of top online retailers, store associates at leading retailers, and our own Happy Returns specialists to create, accept, and process returns. You will join a small team of outstanding engineers and product managers, and work with stakeholders across the company as we rapidly scale in the $800 billion returns market.

What you'll do

• Lead end-to-end design for one or more Happy Returns products: the web flows shoppers use to start a return, the apps retail partners use to manage returns, and the warehouse tools our specialists use to process them.
• Plan, conduct, and lead UX research throughout the product lifecycle to proactively discover user needs and uncover painpoints.
• Synthesize research findings into clear, prioritized recommendations, and partner with product managers, engineers, customer success managers, and leadership to drive iterative product improvements.
• Champion the user from ideation to handoff, crafting user flows, prototypes, and high-fidelity designs in Figma alongside product and engineering.
• Refine and standardize internal research methodologies and templates.

Required qualifications

• 4+ years of professional experience as a UX/UI or product designer, or as a UX researcher who has also designed shipped interfaces.
• Proficiency in Figma, including building components, prototyping interactions, and delivering high-fidelity designs across web and mobile devices.
• Professional experience conducting and synthesizing UX research, including usability testing and feedback interviews, into actionable insights.
• Strong cross-functional communication skills, with experience using research findings and data to advocate for the user.
• A portfolio that shows how research informed your design decisions, not just the final screens.
• Ability to work quickly in a fast-paced, demanding, and rapidly changing environment.
• Solid aesthetic sense and the ability to work within an established style guide or design system.

Preferred qualifications

• Professional experience planning several UX research studies and recruiting research participants.
• Experience conducting discovery interviews in ambiguous problem spaces (before solutions are defined) and using those insights to shape product direction.
• Experience presenting research recommendations to leadership or executive audiences.
• Experience in e-commerce, retail, or logistics.

Compensation

• Compensation for this position will be determined based on a variety of factors, including internal equity, geographic location, and the candidate’s job-related knowledge, skills, and experience. In addition to base pay, this position may be eligible for a bonus and a comprehensive benefits package, which includes medical, financial, and other benefits, depending on the level and position offered.

Why Join Happy Returns?

At Happy Returns, you’ll have the opportunity to work with leading retailers and help shape the future of e-commerce returns. You’ll join a collaborative team focused on solving meaningful customer challenges, improving the shopper experience, and delivering innovative solutions at scale.

As part of UPS, Happy Returns combines the energy of a technology-driven business with the reach and resources of a global logistics leader.

EEO Statement

Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S.