Senior UX/CX Specialist - Crisis-Response & Accessibility

SHR CONSULTING GROUP, LLC; Bluemont (VA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid time off and holidays

Job summary

SHR CONSULTING GROUP, LLC in Paris, VA is seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.

The role requires at least 7 years of UX experience, strong accessibility knowledge (Section 508/WCAG), and the ability to collaborate with Agile/DevSecOps teams. A Bachelor's degree and an Agile or UX certification are preferred.

Qualifications

• At least 7 years of relevant UX experience.
• Deep knowledge of accessible design for federal systems.
• Ability to obtain Public Trust clearance.

Responsibilities

• Lead multimodal user experience research and design for FEMA systems.
• Oversee UX strategy, accessibility compliance, and content design.
• Facilitate workshops, co-design sessions, and design reviews with stakeholders.
• Deliver high-fidelity wireframes, design systems, and prototypes.
• Provide Section 508 and WCAG guidance.

Skills

User research

Accessibility design

UX strategy

Agile/DevSecOps collaboration

Workshop facilitation

Education

Bachelor's degree in Design/Communications/Marketing

Tools

Figma

Axure

WCAG testing tools

Job description

SHR CONSULTING GROUP, LLC in Paris, VA is seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.

The role requires at least 7 years of UX experience, strong accessibility knowledge (Section 508/WCAG), and the ability to collaborate with Agile/DevSecOps teams. A Bachelor's degree and an Agile or UX certification are preferred.