Lead UX/CX Designer for Federal Digital Experience & Accessibility

Steampunk, Inc.; McLean (VA); On-site; USD 75,000 - 140,000; Full time

Job summary

Steampunk is seeking a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence framework. You will plan and execute CX initiatives from discovery through measurement, serving as the voice of the user to ensure needs are reflected in every recommendation.

You will conduct user research, map journeys, and own the pre-release accessibility checks, ensuring WCAG 2.1 and

Qualifications

• Bachelor's degree in a related field (HCD/HCI/UX-CX)
• 5+ years of UX/CX research and design experience
• Portfolio demonstrating UX/CX research process and methods
• Knowledge of Section 508/WCAG 2.1 accessibility standards
• Experience with interviews, co-creation workshops, heuristic evaluation, and card sorting
• Experience with moderated and unmoderated usability and accessibility testing
• Experience with journey mapping and experience analytics
• Experience in Agile delivery and cross-functional teams
• Excellent written communication and presentation skills
• Collaborate with multidisciplinary delivery teams

Responsibilities

• Deliver a Digital CX Measurement and Reporting Plan aligned to A-11 280
• Conduct user workshops and interviews to frame pain points and inform journey maps
• Establish CX measurement baseline and maps for services
• Conduct user research and testing to translate needs into CX priorities
• Own pre-release accessibility checklist for Section 508/WCAG conformance
• Support PRA-compliant survey design for CX measurement
• Collaborate with stakeholders across an Agile team
• Contribute to executive dashboards showing satisfaction and accuracy targets
• Ensure high-quality deliverables across workstreams

Skills

UX research

UX design

Accessibility

Communication

Agile collaboration

Voice of user

Stakeholder collaboration

Education

Bachelor's degree in HCD/HCI/UX-CX Design or related field

Job description

Steampunk is seeking a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence framework. You will plan and execute CX initiatives from discovery through measurement, serving as the voice of the user to ensure needs are reflected in every recommendation.

You will conduct user research, map journeys, and own the pre-release accessibility checks, ensuring WCAG 2.1 and