Senior UX Content Strategist – Financial Services

TIAA; Charlotte (NC); On-site; USD 126,000 - 177,000; Full time

Job summary

TIAA is seeking a Content Strategist to shape simple, clear language and voice for our digital experiences. You will partner with design, product, and technology teams to guide clients and participants through retirement planning with concise, accessible content.

Applicants should have 5+ years of UX writing experience and a background in financial services content. This role emphasizes collaboration, consistency, and user-centered storytelling in an in-office environment.

Qualifications

• University degree preferred.
• 5+ years of UX writing experience.
• Experience in financial services UX content writing preferred.

Responsibilities

• Collaborate with design, product, development, and marketing teams to create clear content that meets business goals.
• Conduct content audits and gap analyses to ensure consistency and alignment with best practices.
• Work with UX design and writing teams to ensure consistency across experiences.
• Analyze audience needs and consumption patterns to plan retirement-related content.
• Plan and present content for mobile and web experiences.
• Identify and address user experience problems in a fast-paced financial environment.
• Create on-brand messaging that communicates benefits of TIAA products and services while streamlining internal tasks.

Skills

UX Writing

Content Strategy

Financial Services UX

5+ Years UX Writing

Education

University degree preferred

Job description

TIAA is seeking a Content Strategist to shape simple, clear language and voice for our digital experiences. You will partner with design, product, and technology teams to guide clients and participants through retirement planning with concise, accessible content.

Applicants should have 5+ years of UX writing experience and a background in financial services content. This role emphasizes collaboration, consistency, and user-centered storytelling in an in-office environment.