Senior UX and Service Designer (Hybrid)

Cella; Minneapolis (MN); Hybrid; USD 90,000 - 101,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Cella by Randstad Digital in Minneapolis is seeking a Senior UX & Service Designer to lead end-to-end experience architecture for enterprise initiatives. You will bridge customer insights with business roadmaps, shaping omnichannel journeys across digital and physical touchpoints.

You will guide multi-disciplinary teams, design artifacts like service blueprints and prototypes, and advocate cohesive design systems while navigating regulatory constraints and agile delivery.

Qualifications

• 5–8+ years UX/experience architecture/service design experience with at least 1 year in a design leadership role.
• Advanced expertise in Figma and familiarity with AI-assisted prototyping platforms and responsive web frameworks.
• Proven track record of end-to-end design thinking, cross-functional workshops, and user validation in agile environments.
• Bachelor's degree in Service Design, Experience Architecture, or Human-Computer Interaction, with strong stakeholder management.

Responsibilities

• Architect comprehensive human-centered artifacts including service blueprints, conceptual models, and interactive prototypes to drive design alignment.
• Optimize multi-channel experience architecture balancing usability, findability, enterprise and regulatory constraints.
• Champion cohesive design system standards across digital touchpoints to elevate brand equity.
• Partner with product management, engineering, and research leaders to translate insights into scalable product solutions.

Skills

UX design

Experience architecture

Service design

Design leadership

Education

Bachelor's degree in Service Design/Experience Architecture/HCI

Tools

Figma

AI-assisted prototyping

Responsive web frameworks

Job description

Location: Minneapolis, Minnesota (Hybrid: 3 days onsite / 2 days remote).

Duration: 1-Year Contract (Potential for extension).

Hours: Full-time (40 hours/week).

Compensation Range: $65.00 - $73.50 per hour W2.

Are you ready to shape the future of human-centered banking solutions across digital and physical customer touchpoints? A premier global financial services institution is seeking a consultative Senior UX & Service Designer to spearhead end-to-end experience architecture for high-visibility enterprise initiatives. In this strategic role, you will act as a vital bridge between customer needs and business roadmaps, transforming complex ecosystems into seamless, omnichannel user journeys.

Responsibilities:

• Architect comprehensive human-centered artifacts-including service blueprints, conceptual models, and interactive prototypes-to drive strategic design alignment across multidisciplinary teams.
• Optimize multi-channel experience architecture to maximize usability and findability while balancing complex enterprise and regulatory constraints.
• Champion cohesive design system standards by governing interaction patterns and visual frameworks across digital touchpoints to elevate brand equity.
• Partner with product management, engineering, and research leaders to translate strategic customer insights into high-impact, scalable product solutions.

Qualifications:

• 5-8+ years of dedicated UX, experience architecture, or service design experience, including at least 1 year in a design leadership capacity.
• Advanced expertise in industry-standard design tools (Figma) alongside familiarity with emerging AI-assisted prototyping platforms and responsive web frameworks.
• Proven track record of orchestrating end-to-end design thinking methodologies, cross-functional co-creation workshops, and user validation sessions within agile environments.
• Bachelor's degree in Service Design, Experience Architecture, Human-Computer Interaction, or equivalent practical experience, paired with consultative stakeholder management capabilities.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.