Senior Utilities Analyst

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Raleigh is seeking a senior-level utilities system administrator to provide operational and technical support for water and wastewater systems. The ideal candidate will have a strong foundation in utility operations and staff management, ensuring effective team leadership and project coordination.

Qualifications

• Five years of professional experience or equivalent combination.

Responsibilities

• Plan, coordinate, oversee, and provide advanced professional utilities system management work.
• Serve as lead worker or supervise staff, including performance evaluations and training.
• Evaluate and improve operational, safety, and business processes.

Skills

Supervisory principles and practices

Work organization and prioritization

Staff coaching and leadership

Program management and administration

Effective communication and customer service

Education

Bachelor's degree in environmental science

Bachelor's degree in construction management

Bachelor's degree in engineering

Job description

Job Re-Advertisement Notice

This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.

Role Overview

This senior-level role is dedicated to providing operational, technical, and maintenance support for the City’s water, wastewater, collection, and distribution systems. Incumbents perform advanced journey-level professional utilities system administration and management work and are considered subject matter experts, offering consultation to other utilities staff and management. As assigned, incumbents may serve as lead workers, assigning and monitoring work, or supervise paraprofessional and support staff, including conducting performance evaluations, coordinating training, and managing hiring, discipline, and termination procedures.

Ideal Candidate

Our ideal candidate is a highly motivated individual with a strong foundation in utility operations and proven ability in HR functions. Experience in staff management, project coordination, mentoring, and problem-solving is essential. The candidate should possess excellent time management and interpersonal skills, with the ability to build strong relationships within and outside the organization.

Division Assignment

This position is assigned to the Raleigh Water Meters Division, overseeing Meter Reading, Commercial Meter Install/testing/repair programs, and maintaining approximately 216,000 water meters, vaults, and appurtenances. Responsibilities also include ensuring Cross Connection compliance for 40,000 backflow assemblies and administering the Raleigh Water Hydrant Meter program.

Key Responsibilities

1. Plan, coordinate, oversee, and provide advanced professional utilities system management work.
2. Serve as lead worker or supervise staff, including performance evaluations, training, and disciplinary actions.
3. Maintain customer relations, provide consultation, attend meetings, and communicate program updates.
4. Review reports, data, and technical information; prepare documentation such as proposals, procedures, and reports.
5. Evaluate and improve operational, safety, and business processes.
6. Participate in strategic planning, resource evaluation, and project management.
7. Monitor inventory levels of resources and equipment.

Additional Notes

This description is generic and not exhaustive. Duties and responsibilities may vary based on specific tasks assigned.

Qualifications

Education and Experience: Bachelor's degree in environmental science, construction management, engineering, or related field, plus five years of professional experience, or equivalent combination.

Licensing: Valid North Carolina Class C Driver’s license or ability to obtain within 60 days.

Knowledge, Skills, and Abilities

• Supervisory principles and practices
• Work organization and prioritization
• Staff coaching and leadership
• Program management and administration
• Water and wastewater treatment and maintenance
• Critical thinking and research methods
• Project management and budgeting
• Effective communication and customer service
• Applicable laws and regulations
• Use of specialized equipment and modern office technology

Physical and Environmental Requirements

Positions typically require standing, walking, fingering, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds occasionally, up to 10 pounds frequently, or negligible force constantly.

Work Environment: Routine indoor office environment.