Senior Utilities Analyst

City of Raleigh Municipal Government; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Raleigh seeks a Senior Utilities System Administrator to oversee water meter operations, manage staff, and ensure efficient utility services. Ideal candidates will have strong management skills, a solid educational background, and the ability to enhance customer relations. This role involves strategic planning, project management, and collaboration with various stakeholders.

Qualifications

• 5 years of relevant professional experience required.
• Valid North Carolina Class C Driver’s license needed.

Responsibilities

• Planning and coordinating utilities system management work.
• Supervising staff, including performance evaluations and training.
• Maintaining customer relations and collaborating with stakeholders.

Skills

Supervisory Practices

Program Management

Communication

Critical Thinking

Customer Service

Education

Bachelor’s degree in Environmental Science

Bachelor’s degree in Construction Management

Bachelor’s degree in Engineering

Job description

This senior-level role is dedicated to providing operational, technical, and maintenance support for the City’s water, wastewater, collection, and distribution systems. Incumbents offer advanced journey-level professional utilities system administration and management work, serving as subject matter experts and providing consultation to other utilities staff and management. As assigned, incumbents may act as lead workers, assigning work and monitoring completion, or supervise paraprofessional and support staff, including conducting performance evaluations, coordinating training, and managing hiring, discipline, and termination procedures.

Our ideal candidate is a highly motivated individual with a strong foundation in utility operations and proven ability in HR core functions. Demonstrated experience in staff management, project coordination, mentoring, and problem-solving is essential. Excellent time management and interpersonal skills are required, including the ability to build strong relationships within and outside the organization.

This role is specifically assigned to the Raleigh Water Meters Division, overseeing meter reading, installation, testing, and repair programs for approximately 216,000 water meters and 40,000 backflow assemblies, as well as managing the Raleigh Water Hydrant Meter program.

Key responsibilities include:

1. Planning, coordinating, overseeing, and providing advanced journey-level professional utilities system management work.
2. Serving as a lead worker or supervising staff, including performance evaluations, training, and procedural management.
3. Maintaining customer relations, providing consultation and information, attending meetings, and collaborating with stakeholders.
4. Reviewing reports, data, and technical information; preparing documentation such as proposals, reports, and training materials.
5. Evaluating operational, safety, and business processes; developing and implementing improvements.
6. Participating in strategic planning, resource and budget evaluation, contract processes, and project management.
7. Monitoring inventory levels of resources and equipment.

Educational requirements include a Bachelor’s degree in environmental science, construction management, engineering, or a related field, with five years of relevant professional experience, or an equivalent combination of education and experience. A valid North Carolina Class C Driver’s license or the ability to obtain one within 60 days is required.

Knowledge, skills, and abilities needed include supervisory practices, work organization, coaching, program management, water and wastewater treatment, critical thinking, research methods, emerging technologies, project management, budgeting, communication, legal regulations, customer service, and familiarity with relevant equipment and technology.

Additional requirements include physical ability to perform job duties, with work primarily in an indoor office environment.

Note: This job classification description is generic and not exhaustive; duties may vary based on specific assignments.

About the company

Raleigh is the capital of North Carolina and the seat of Wake County.

Notice

Raleigh is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided upon request. Applicants must complete Form I-9 and present proof of work eligibility. An Automated Employment Decision Tool will score job-related skills and responses. For more details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations.