Senior User Tech Support Specialist

Donatech; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Donatech is seeking a support specialist in Fort Worth, Texas to provide first-level contact and problem resolution for users facing hardware and software issues. You will log all issues accurately and administer user accounts via Active Directory while ensuring effective communication throughout the resolution process.

The ideal candidate will have excellent knowledge of Microsoft operating systems, communication skills, and experience with service desk processes. Join our team to enhance user support experience!

Qualifications

• Knowledge of current Microsoft desktop operating system and application software.
• Demonstrated ability to manage multiple priorities and complete projects.
• Excellent writing and typing skills.

Responsibilities

• Provide first-level contact and resolution for user issues.
• Log problems and resolutions accurately in the management software.
• Administer user accounts via Active Directory.

Skills

Knowledge of Microsoft desktop operating system

Excellent communication skills

Knowledge of personal computer hardware configuration

Understanding of service desk processes

Job description

Donatech is seeking a support specialist in Fort Worth, Texas to provide first-level contact and problem resolution for users facing hardware and software issues. You will log all issues accurately and administer user accounts via Active Directory while ensuring effective communication throughout the resolution process.

The ideal candidate will have excellent knowledge of Microsoft operating systems, communication skills, and experience with service desk processes. Join our team to enhance user support experience!