Field Service Manager — Enterprise Endpoint & IT Ops Lead

Talentify

Quantico (VA)

On-site

USD 134,000 - 207,000

Full time

3 days ago

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Job summary

Empower AI is seeking a Field Service Manager to lead end-user computing for a large Department of War program with 13,000 users across HQ, regional, and training locations. The role emphasizes Tier II desktop support, endpoint infrastructure, and printer management with a focus on security, automation, and measurable performance.

Based onsite in Quantico, VA, the position requires TS clearance eligibility, extensive leadership experience, and collaboration with RMF and cybersecurity teams to

Qualifications

Bachelor's degree required; Master’s or additional experience accepted.
10+ years in end-user computing, desktop engineering, or IT infra operations.
Experience managing supervisors and technical teams across locations.
Active TS/SCI clearance with eligibility (favorably adjudicated).
Experience with RMF, ITIL/ITSM, and enterprise security controls.

Responsibilities

Lead desktop support and field service teams across multiple sites.
Manage Tier II/III incidents, endpoint infrastructure, and printer management.
Oversee image build, patching, and software deployment (MECM/SCCM).
Coordinate with RMF, cybersecurity, and asset management teams.
Prepare performance reports and brief Government leadership.

Skills

Leadership

Stakeholder management

Problem solving

Communication

Strategic planning

Education

Bachelor's degree

Tools

MECM/SCCM

eMASS

ServiceNow

Nessus/ACAS

Power BI

Job description

Based onsite in Quantico, VA, the position requires TS clearance eligibility, extensive leadership experience, and collaboration with RMF and cybersecurity teams to

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