Senior User Experience Researcher

UST; San Jose (CA); Remote; USD 67,000 - 105,000; Full time

Job summary

A leading company is seeking a Senior User Experience Researcher to enhance employee experiences through innovative research. This role involves leading studies, advocating for users, and collaborating with cross-functional teams to drive impactful solutions. Join a mission-driven team dedicated to transforming lives through technology.

Benefits

401(k) Retirement Plan with employer matching

Medical, dental, and vision insurance

Paid vacation and sick leave

Qualifications

• 10+ years of experience in research.
• Significant hands-on research experience in industry.

Responsibilities

• Run research studies from start to finish.
• Uncover user experience goals and deliver actionable research.

Skills

Ux Research

Ux Designer

User Testing

Education

Advanced degree in psychology or related field

Tools

UserZoom

UserTesting

Maze

Miro

Job description

Join to apply for the Senior User Experience Researcher role at UST

Join to apply for the Senior User Experience Researcher role at UST

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description

Senior User Experience Researcher

Lead I - UX Design

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

As a Senior User Experience Researcher, you will join the Office of the CIO, UX Center of Excellence (UX CoE) organization, focusing on employee facing products and tools. The UX CoE organization is tasked with enabling Customer's global workforce to collaborate, innovate and be productive from anywhere.

The Opportunity

• Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization.
• Run research studies from start to finish, including; developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights. (Studies might range from qualitative moderated in-depth inquiries or semi-structured interviews, to usability testing and analysis, to quantitative baseline and benchmarking studies, or large scale survey design depending on business goals)
• Assess a project’s scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach.
• Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations.
• Proactively engage with multiple project stakeholders, including product managers, engineers, and designers to define research methodology.
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals, advocating for employees across Customer.
  
  

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• You’re an experienced researcher who has a passion for employee experiences, ensuring we support connection, reduce friction and understand & advocate for employees needs and ways of working.
• Significant hands-on research experience, with at least some experience applying research in an industry setting.
• Mastery in a broad range of mixed methods (qualitative and quantitative) research, their tradeoffs and best application of methods within time constraints, and ability to explain rationale for each method.
• Excellent collaboration & communication skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different recipients.
• Experience using remote research tools (like UserZoom, UserTesting, Maze, Miro etc.)
• Flexible schedule to facilitate meetings across international time zones (crucially: spanning California to Europe time zones).
• Additional skills which are of interest:
• An advanced degree in psychology, human-computer interaction (HCI) anthropology, data science, cognitive science or a related field.
• Familiarity with or interest in Information Technology (IT) services, enterprise technologies, SaaS or digital workplace platforms.
• Experience working in or with technology services or IT organizations.
• Familiarity working with any of the following tools would be helpful: Customer AEM, Customer Sign, Customer Workfront, Microsoft Dynamics and Power Apps, ServiceNow, Jira
  
  

10+ years of experience

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $67,000-$105,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

Skills

Ux Research,Ux Designer,User Testing

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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