Senior Urology Patient Coordinator

Nebraska Medicine; Omaha (NE); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% Clarkson College discount

Career advancement opportunities with

Job summary

Nebraska Medicine is seeking a Sr Associate Patient Coordinator to join the Urology team in Omaha. This full-time, first-shift role provides administrative and customer service support to patients, physicians and the care team to keep patient care moving smoothly.

The position involves phone- and computer-based work with some rotation to the checkout desk for face-to-face support. Prior scheduling and medical terminology knowledge are valued.

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• Minimum of one year post-secondary education with coursework in business, medical assistant or nursing assistant OR equivalent combination of education/experience in customer service or medical scheduling related capacity.
• Demonstrated verbal and written customer relations skills.
• Ability to work collaboratively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.
• Ability to provide a high level of customer service to physicians, patients and other internal/external customers.

Responsibilities

• Properly obtain and handle medical records by communicating with patients, physicians and hospitals to create accurate charts.
• Coordinate patient referrals to designated clinical programs and services.
• Register and schedule patients in a customer service oriented, efficient and effective manner.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support relating to scheduling and coordination of various services and procedures.
• Provide administrative support to team members in clinic, surgical and procedural areas.

Skills

Customer service

Communication skills

Analytical skills

Prioritization

Team collaboration

Medical terminology

Education

High school diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Nebraska Medicine is seeking a Sr Associate Patient Coordinator to join the Urology team in Omaha. This full-time, first-shift role provides administrative and customer service support to patients, physicians and the care team to keep patient care moving smoothly.

The position involves phone- and computer-based work with some rotation to the checkout desk for face-to-face support. Prior scheduling and medical terminology knowledge are valued.