Universal Banker

Presidential Bank FSB; Frederick (MD); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits package

Paid leave

Retirement plans

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Descripción de la vacante

Presidential Bank FSB description: The Universal Banker role emphasizes efficient transaction processing and excellent customer service while supporting branch sales goals. It blends teller operations with customer care, addressing routine inquiries, identifying client needs, and making product referrals.

The candidate thrives in a team setting, contributes to branch goals, and commits to client satisfaction. Prior banking experience and cash handling are valued; bilingual skills are a plus.

Formación

• Strong customer service orientation.
• Excellent verbal and written communication skills; bilingual in Spanish or another language is a plus.
• Experience handling cash or financial transactions is preferred.
• Flexibility to adjust work schedule based on branch need.
• Strong attention to detail with professionalism and confidentiality.

Responsabilidades

• Operates core banking systems with accuracy and efficiency while processing transactions using an associate cash drawer.
• Balances assigned cash daily and follows cash handling and security procedures.
• Complies with policies related to cash differences and controllable losses.
• Verifies customer identification and documentation, confirms endorsements and payees, and obtains supervisory approval for certain transactions.
• Follows all departmental and Bank-wide policies, procedures, and security protocols.
• Prepares required Bank Secrecy Act (BSA) documentation including Currency Transaction Reports and Monetary Instrument Logs, and adheres to KYC, OFAC, and information security standards.
• Contributes to achieving individual and branch performance goals by monitoring progress and following action plans.
• Delivers excellent customer service aligned with the Bank’s sales and service expectations.
• Promotes and maintains positive relationships with internal and external customers.
• Stays up to date on Bank products and services and communicates their benefits to clients.
• Assists in opening and closing the branch as needed based on business needs, including working outside regular hours.
• Collaborates with team members to maintain a supportive, efficient branch environment and provides coverage at other branch locations when needed.

Conocimientos

Customer service

Sales orientation

Bilingual (Spanish)

Cash handling

Communication (verbal/written)

Attention to detail

Herramientas

Microsoft Office

Descripción del empleo

Description:

The Universal Banker is responsible for providing efficient and accurate transaction processing, delivering exceptional customer service, and supporting branch sales goals. This role combines the responsibilities of teller operations and customer service, including addressing routine inquiries, identifying customer needs, and making product and service referrals. The ideal candidate thrives in a team environment, actively contributes to branch goals, and demonstrates a strong commitment to client satisfaction.

• Operates core banking systems with accuracy and efficiency while processing transactions using a associate cash drawer.
• Balances assigned cash daily and strictly follows all cash handling and security procedures, maintaining sole control of assigned drawer and limits.
• Complies with policies related to cash differences and controllable losses.
• Verifies customer identification and documentation, confirms endorsements and payees, and obtains required supervisory approval for transactions above established cash limits or with special conditions such as stop payments or fund holds.
• Follows all departmental and Bank-wide policies, procedures, and security protocols.
• Prepares required Bank Secrecy Act (BSA) documentation including Currency Transaction Reports and Monetary Instrument Logs, and adheres to KYC, OFAC, and information security standards.
• Contributes to achieving individual and branch performance goals by actively monitoring personal progress and following designated action plans.
• Ensures consistent delivery of excellent customer service in alignment with the Bank’s sales and service expectations.
• Promotes and maintains positive relationships with all internal and external customers.
• Stays up to date on Bank products and services and effectively communicates their benefits to clients.
• Assists in opening and closing the branch as needed based on business needs, which may include working outside of regularly scheduled hours.
• Collaborates with team members to maintain a supportive, efficient branch environment and actively contributes to group success by sharing knowledge, assisting with daily tasks, and providing coverage at other branch locations when needed.

Requirements:

• Strong customer service orientation.
• Prior experience in customer service is strongly preferred.
• Sales-oriented professional demeanor with a strong focus on customer needs.
• Excellent verbal and written communication skills; bilingual in Spanish or another language is a plus.
• Experience handling cash or financial transactions is preferred.
• Proficiency in Microsoft Office (Word, Excel) required.
• Working knowledge of core banking systems is a plus.
• Strong attention to detail with a commitment to professionalism and confidentiality.
• Flexibility to adjust work schedule based on branch need.

This level of knowledge is normally acquired through 4-6 years of banking experience. One or more years of managerial experience a plus but not required.

*Presidential Bank offers a competitive benefits package that includes paid leave, retirement plans, medical, dental, vision, short- and long-term disability and life insurance.

Equal employment opportunity, including veterans and individuals with disabilities.