Senior Unified Communications Engineer — Enterprise & Cloud

ASM Research, An Accenture Federal Services Company

Washington (District of Columbia)

On-site

USD 94,000 - 144,000

Full time

14 days+

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Job summary

ASM Research, An Accenture Federal Services Company, is seeking an Unified Communications Engineer to lead design, implementation, and sustainment of enterprise voice, video, and collaboration services for federal missions. You will optimize UC environments, ensure high availability, and align with SLAs, security, and contract obligations.

The role requires advanced experience with UC/telephony platforms, security practices, and the ability to obtain a SECRET clearance.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related field.
8+ years of progressive experience in telecommunications engineering, unified communications, or voice network engineering in large enterprise or federal environments.
Hands-on experience designing, configuring, and supporting enterprise UC/telephony platforms (Cisco, Microsoft Teams Phone, Avaya).
Experience monitoring and analyzing telecommunications/UC performance metrics with monitoring tools.
Experience operating within secure federal or regulated environments, including adherence to security and change management processes, and the ability to obtain and maintain a SECRET clearance as required.
Strong written and verbal communication skills, including the ability to draft clear technical documentation and convey complex technical information to non-technical stakeholders.

Responsibilities

Design, configure, and maintain enterprise unified communications solutions, including voice, video, instant messaging, presence, and conferencing services across on‑premise and cloud environments.
Monitor the performance and health of telecommunications and UC networks, analyze key performance indicators, and proactively identify bottlenecks and service degradation.
Perform advanced troubleshooting, root‑cause analysis, and remediation for complex telecommunications and UC incidents and problems, including escalations from Tier II support.
Develop and document standards, runbooks, and configuration baselines for UC platforms, gateways, trunks, SBCs, and related telecommunications infrastructure.
Collaborate with network, security, infrastructure, and service desk teams to plan and execute changes, upgrades, and migrations while minimizing user impact.
Produce technical reports, capacity and utilization analyses, and recommendations to inform strategic improvements to the telecommunications and UC environment.
Provide training, knowledge transfer, and expert guidance to customers and internal support teams on telecommunications and UC capabilities and best practices.
Support compliance with federal security, privacy, and records requirements by implementing and maintaining appropriate controls in UC and telecommunications solutions.