Senior UC Engineer: Voice, Video & Collaboration

ASM Research, An Accenture Federal Services Company

Little Rock (AR)

On-site

USD 94,000 - 144,000

Full time

14 days+

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Job summary

ASM Research, An Accenture Federal Services Company, seeks a Unified Communications Engineer to design, implement, and sustain enterprise voice, video, and collaboration services supporting federal missions in Little Rock, AR.

The role requires 8+ years in UC/telecom engineering, hands-on experience with Cisco, Avaya, and MS Teams Phone, and the ability to operate in secure environments with a SECRET clearance. Strong documentation and collaboration skills are essential.

Qualifications

Bachelor’s degree or equivalent experience.
8+ years of progressive experience in telecommunications or UC engineering.
Hands-on experience designing and supporting enterprise UC/telephony platforms (Cisco, Microsoft Teams Phone, Avaya).
Demonstrated experience monitoring and analyzing UC performance metrics and using monitoring tools.
Experience in secure federal environments and ability to obtain SECRET clearance.
Strong written and verbal communication skills for technical documentation.

Responsibilities

Design, configure, and maintain enterprise UC solutions across on-premise and cloud environments.
Monitor performance and health of UC networks; diagnose bottlenecks and service degradation.
Troubleshoot complex UC incidents and escalate as needed.
Develop standards, runbooks, and baselines for UC platforms and gateways.
Collaborate with network, security, and service desk teams for changes and migrations.
Produce reports and recommendations for capacity and performance improvements.
Provide training and guidance on UC capabilities and best practices.
Support compliance with federal security and records requirements.