Senior Unified Communications Engineer #1480331

Network Designs; Washington (District of Columbia); On-site; USD 80,000 - 130,000; Full time

Job summary

Join a leading Federal contractor as a Senior Unified Communications Engineer, where you will play a pivotal role in designing and optimizing secure telephony systems. This dynamic position requires a strong background in unified communications technologies, particularly with Avaya and EVoIP systems. You will be responsible for troubleshooting complex issues, ensuring optimal functionality, and aligning solutions with business objectives. An established industry player, committed to collaboration and career growth, offers a supportive environment that values your expertise and contributions. If you are passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Matching

Paid Leave

Paid Holidays

Professional Development

Education Benefits

Life Insurance

Disability Insurance

Qualifications

• 10+ years of experience in Computer Science with expertise in telephony systems.
• Strong background in unified communications and EVoIP technologies.

Responsibilities

• Manage and troubleshoot Avaya and MSTP systems for optimal performance.
• Resolve complex technical issues and maintain high operational efficiency.

Skills

Unified Communications Technologies

EVoIP Systems

Network Integration

Troubleshooting

Business Analysis

Agile Methodologies

Education

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Bachelor's degree in IT Management

Tools

Avaya

MSTP

Microsoft TAC

Cisco Systems

Power BI

Job description

About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.

Job Description:

We are seeking a highly skilled Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avaya and the Managed Secure Telephony Platform (MSTP). The ideal candidate will have a strong background in unified communications technologies, with experience in EVoIP systems, enterprise engineering practices, and cross-functional business alignment.

Requirements:

• U.S. Citizenship is required
• Active Top-Secret Clearance with the capability of obtaining SCI/CI Poly
• Must be able to work onsite 5 days a week in Washington DC
• Occasional domestic travel

Qualifications and Experience:

• Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field
• 10+ years of Computer Science experience
• Proven expertise with Avaya and MSTP systems in secure or enterprise environments.
• Strong understanding of EVoIP technologies and voice network architectures.
• Experience in troubleshooting and resolving advanced telephony and network integration issues.
• Proficiency with Microsoft TAC support channels and Cisco systems.
• Working knowledge of business analysis tools such as Power BI.
• Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem.

Preferred Qualifications:

• Relevant certifications in Avaya, Cisco, or telephony systems.
• Experience supporting federal or defense-related communication systems.
• Strong analytical and documentation skills with the ability to translate technical solutions into business impact.
• Ability to work independently as well as part of a collaborative engineering team.

Responsibilities:

• Manage and troubleshoot Avaya and MSTP (Managed Secure Telephony Platform) systems to ensure optimal functionality and performance.
• Oversee all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity across the network.
• Resolve complex technical issues, troubleshoot performance bottlenecks, and maintain high operational efficiency within communication systems.
• Ensure that Avaya and MSTP solutions are fully aligned with business objectives, optimized for reliability, and configured in compliance with enterprise standards.
• Maintain and support Enterprise Voice over IP (EVoIP) systems to guarantee peak system performance and user satisfaction.
• Provide advanced back-end engineering support for MSTP, addressing T4 ticket escalations and delivering timely, effective telephony solutions.
• Support business process modeling and reengineering efforts to align unified communications strategies with evolving business needs.
• Deliver secure reach-back support to remote teams and critical environments, maintaining continuity and communication integrity.
• Collaborate with cross-functional teams to ensure that technical solutions are strategically aligned with organizational goals.

Compensation and Benefits:

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment: As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Commitment to Diversity: NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.

Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!