Sr Unified Communications Engineer

Baptist Health - Central Alabama; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Baptist Health - Central Alabama is seeking a Senior Unified Communications Engineer to provide expertise in advanced communication technologies. The role involves designing and maintaining unified communication solutions and mentoring junior staff. Candidates should have significant experience and relevant certifications to ensure successful implementation and alignment with business goals.

Qualifications

• Minimum 4-8 years experience in similar role.
• Two or more current industry standard certifications preferred.
• Advanced knowledge of multiple operating systems required.

Responsibilities

• Design, deploy, and maintain enterprise-wide unified communication solutions.
• Serve as a technical mentor to junior staff and align solutions with business objectives.
• Develop and enforce best practices for system management.

Skills

VoIP

Video Conferencing

Scripting

Problem Solving

Leadership

Communication

Education

High School diploma

Bachelor’s degree in relevant field

Tools

Cisco Unified Communications Manager

Microsoft Teams

Zoom

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

The Senior Unified Communications Engineer shall be responsible to provide advanced expertise to design, deploy, and maintain the enterprise-wide unified communication solutions. This role will require a deep understanding of advanced unified communication technologies, including voice, video, data, and collaboration technologies, with a strong emphasis on system architecture, troubleshooting, and security. The Senior Unified Communications Engineer will serve as a technical mentor to junior staff and collaborate closely with stakeholders to align technology solutions with business objectives. Additionally, the role will include developing and enforcing best practices for system management and contributing to strategic IT initiatives. This position may have additional duties assigned that are within scope of the role.

High School diploma or equivalent required, Bachelor’s degree in a field of study relevant to the current position is preferred. Minimum 4-8 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.

Two or more current, industry standard certifications preferred ( CompTIA ITF+ CompTIA A+, CompTIA Network+ , Cisco Certified Support Technician, Cisco Certified Specialist – Collaboration, Cisco Certified Network Associate, etc.).

· Advanced knowledge of multiple operating systems (e.g., Windows Server, Linux distributions).

· Comprehensive knowledge of VoIP, instant messaging, presence, mobility, contact center solutions, and other advanced UC technologies

· In-depth knowledge of video conferencing technologies, including codecs, endpoints (desktops, room systems), and video conferencing platforms (e.g., Cisco Webex, Zoom, Microsoft Teams).

· Deep understanding of VoIP architectures, including session initiation protocol (SIP), codecs, Quality of Service (QoS), and voice gateways.

· Advanced proficiency with unified communication platforms such as Cisco Unified Communications Manager, Presence, Unity, Expressway, and Emergency Responder.

· Understanding of data center infrastructure, including servers, storage, virtualization, and cloud computing concepts.

· Proficient in scripting languages (e.g., PowerShell, Python, Bash) for automation and system management.

· Strong analytical and problem-solving skills to assess complex system issues effectively.

· Excellent leadership abilities with strong oral and written communication skills for collaboration across teams and ability to work effectively and collaboratively in a team environment.

· Ability to develop long-term strategies for system architecture and technology integration.

· Willingness to learn and adapt to emerging technologies and evolving business requirements.

· Effective oral and written communication skills for collaboration with technical and non-technical teams.

· Strong commitment to providing excellent customer service.

· Ability to prioritize tasks and manage multiple project activities simultaneously.

· Ability to work in a fast-paced environment and adapt to changing technologies and business needs