Senior Unemployment Claims Strategist

Distro; Chandler (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Life insurance

Disability benefits

Flexible spending account (FSA)

Health savings account (HSA)

Job summary

Vensure Employer Solutions in Chandler, AZ is seeking a Senior Unemployment Claims Specialist to coordinate unemployment claims, advise clients on best practices, and ensure compliance. The role focuses on timely responses, audits, and effective representation in hearings.

The position requires 2+ years in unemployment/HRIS-related roles, strong MS Office skills, and experience with HRIS/CRM systems. A 401(k) match, health benefits, and PTO are included.

Qualifications

• Associate’s degree or equivalent combination of experience, skills, education.
• 2+ years of related business services experience (Unemployment, HR Administration, PEO, HRIS) required.
• Proficient with Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.
• Experience with Adobe Acrobat, HRIS, CRM is preferred.

Responsibilities

• Manage unemployment claims within required deadlines.
• Collaborate with designated client contacts on unemployment claims.
• Provide guidance on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Analyze unemployment claim information and prepare clients for hearings.
• Represent clients in unemployment hearings to ensure proper adjudication.
• Conduct Benefit Charge Audits to identify discrepancies or overpayments.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in unemployment call queue and strive for single-call resolution.
• Monitor unemployment email inbox and related queues.
• Oversee unemployment tasks in Client Space with timely follow-up.
• Review state portal correspondence and SIDES intake as assigned.
• Maintain accurate client data in unemployment tracking software.
• Create and assign tasks for unemployment POA administration.
• Mentor new employees to help them succeed in the team.

Skills

Unemployment claims

Client support

Team player

Organizational skills

Clear communicator

HRIS platforms

Microsoft Office

Video conferencing

Education

Associates degree

Tools

Adobe Acrobat

HRIS

CRM

Job description

Vensure Employer Solutions in Chandler, AZ is seeking a Senior Unemployment Claims Specialist to coordinate unemployment claims, advise clients on best practices, and ensure compliance. The role focuses on timely responses, audits, and effective representation in hearings.

The position requires 2+ years in unemployment/HRIS-related roles, strong MS Office skills, and experience with HRIS/CRM systems. A 401(k) match, health benefits, and PTO are included.