Senior Underwriting Leader - Quality & Strategy, Hybrid

The Silver Lining; West Bend (WI); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Accident and Critical IllnessInsurance

Employee Assistance Program

401(k) Plan with Company Match

Pet Insurance

Paid Time Off. Standard first year PTO

Bonus eligible based on performance

Job summary

West Bend seeks a Senior Manager, Underwriting Business Services to lead the teams that strengthen underwriting quality, consistency, technical capability, and service delivery. This role provides strategic leadership for CE teams including Quality Assurance, Policy Services, Premium Audit and Staff Underwriting.

In partnership with underwriting leaders, you will set standards, improve processes, manage risk, and ensure teams have the guidance and support needed to achieve business objectives.

Qualifications

• 8+ years of progressively responsible experience in commercial insurance, underwriting, underwriting quality, policy services, or a related field.
• 5+ years of leadership experience, including experience leading managers, multiple teams, or senior technical professionals.
• Broad knowledge of commercial underwriting practices, policy administration, quality assurance, regulatory requirements, and insurance operations.
• Demonstrated ability to lead across multiple functions, establish

Responsibilities

• Provide leadership and strategic direction by aligning priorities, resources, and performance expectations with underwriting and organizational objectives.
• Lead, coach, and develop managers and senior technical professionals, strengthening leadership capability, technical expertise, accountability, and collaboration.
• Oversee underwriting quality assurance programs, including audits, trend analysis, corrective actions, and reporting to improve underwriting performance and outcomes.
• Oversee Policy Services operations, including service levels, quality, productivity, workflows, training, and resource allocation.
• Partner with underwriting leaders to identify capability needs and deliver technical coaching, training, and knowledge-sharing.
• Use data, audit results, and performance metrics to identify trends, determine root causes, implement solutions, and measure results.
• Collaborate cross functionally with other divisions on product, process, compliance, and technology initiatives.
• Provide functional leadership for system implementations and enhancements, including business requirements, testing, readiness, adoption, and post-implementation evaluation.
• Resolve complex cross-functional issues and remove barriers affecting underwriting quality, consistency, service delivery, or associate effectiveness.
• Establish and manage budgets and resource plans for assigned functions, making adjustments within established parameters to achieve expected outcomes.
• Promote a culture of continuous improvement, sound underwriting judgment, accountability, and partnership across the underwriting organization.

Skills

Leadership experience

Underwriting knowledge

Quality assurance

Regulatory compliance

Cross-functional collaboration

Job description

West Bend seeks a Senior Manager, Underwriting Business Services to lead the teams that strengthen underwriting quality, consistency, technical capability, and service delivery. This role provides strategic leadership for CE teams including Quality Assurance, Policy Services, Premium Audit and Staff Underwriting.

In partnership with underwriting leaders, you will set standards, improve processes, manage risk, and ensure teams have the guidance and support needed to achieve business objectives.