Senior Manager, Underwriting Quality & Policy Services

West Bend Insurance Company; West Bend (WI); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical & Prescription Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Short and Long Term Disability

Flexible Spending Accounts

Life and Accidental Death & Disability

Accident and Critical IllnessInsurance

401(k) Plan with Company Match

Paid Time Off

Job summary

West Bend Insurance Company in Wisconsin seeks a Senior Manager, Underwriting Business Services to lead QA, Policy Services, Premium Audit and Staff Underwriting, driving excellence in quality, service and technical capability across teams.

You will set standards, manage risk, guide strategic initiatives, and partner with underwriting leaders to build capability through coaching and training, while leveraging data and audit results to improve outcomes.

Qualifications

• 8+ years of progressively responsible experience in commercial insurance, underwriting, underwriting quality, policy services, or a related field.
• 5+ years of leadership experience, including experience leading managers, multiple teams, or senior technical professionals.
• Broad knowledge of commercial underwriting practices, policy administration, quality assurance, regulatory requirements, and insurance operations.
• Demonstrated ability to lead across multiple functions, establish

Responsibilities

• Provide leadership and strategic direction by aligning priorities, resources, and performance expectations with underwriting and organizational objectives.
• Lead, coach, and develop managers and senior technical professionals, strengthening leadership capability, technical expertise, accountability, and collaboration.
• Oversee underwriting quality assurance programs, including audits, trend analysis, corrective actions, and reporting to improve underwriting performance and outcomes.
• Oversee Policy Services operations, including service levels, quality, productivity, workflows, training, and resource allocation.
• Partner with underwriting leaders to identify capability needs and deliver technical coaching, training, and knowledge-sharing that strengthen underwriting judgment and performance.
• Use data, audit results, and performance metrics to identify trends, determine root causes, implement solutions, and measure results.
• Collaborate cross functionally with other divisions on product, process, compliance, and technology initiatives.
• Provide functional leadership for system implementations and enhancements, including business requirements, testing, readiness, adoption, and post-implementation evaluation within areas of responsibility.
• Resolve complex cross-functional issues and remove barriers affecting underwriting quality, consistency, service delivery, or associate effectiveness.
• Establish and manage budgets and resource plans for assigned functions, making adjustments within established parameters to achieve expected outcomes.
• Promote a culture of continuous improvement, sound underwriting judgment, accountability, and partnership across the underwriting organization.

Skills

Leadership

Strategic thinking

Coaching

Data analysis

Cross-functional collaboration

Budget management

Job description

West Bend Insurance Company in Wisconsin seeks a Senior Manager, Underwriting Business Services to lead QA, Policy Services, Premium Audit and Staff Underwriting, driving excellence in quality, service and technical capability across teams.

You will set standards, manage risk, guide strategic initiatives, and partner with underwriting leaders to build capability through coaching and training, while leveraging data and audit results to improve outcomes.