Senior Unclaimed Property Claims Specialist

Texas Comptroller of Public Accounts; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Insurance

Retirement plans

Flexible work schedule

Job summary

Texas Comptroller of Public Accounts, Unclaimed Property Division, is seeking a Claims Specialist to perform high-level claims examination, respond to claimant inquiries by phone and email, and manage stock account updates. This role requires strong customer service, attention to detail, and the ability to train others.

Responsibilities include processing claims, researching ownership, and contributing to procedure development.

Qualifications

• Graduation from an accredited four-year college or university with a bachelor’s degree.

Responsibilities

• Reviews, edits, and determines the validity of unclaimed property claims. Responds to email and telephone inquiries from claimants; researches and generates claims based on telephone inquiries.
• Processes, examines, edits, and updates claimant stock accounts; documents actions; and monitors accounts for completion of subsequent actions.
• Identifies system problems. Learns and applies knowledge to progressively more critical and complex claims. Keeps supervisor informed of significant problems or errors and their causes; recommends appropriate solutions.
• Represents the section/division in meetings and in planning sessions. Provides requested written information in a clear and concise manner. Assists in the development of procedures. Plans, develops and implements on-the-job training as assigned.
• Performs related duties as assigned.

Skills

Customer service

Phone inquiries

Email inquiries

Education

Bachelor's degree

Bachelor's degree in accounting/finance/business/marketing

Job description

Texas Comptroller of Public Accounts, Unclaimed Property Division, is seeking a Claims Specialist to perform high-level claims examination, respond to claimant inquiries by phone and email, and manage stock account updates. This role requires strong customer service, attention to detail, and the ability to train others.

Responsibilities include processing claims, researching ownership, and contributing to procedure development.