Claims Specialist

Texas Comptroller of Public Accounts; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Insurance

Retirement plans

Flexible work schedule

Job summary

Texas Comptroller of Public Accounts, Unclaimed Property Division, is seeking a Claims Specialist to perform high-level claims examination, respond to claimant inquiries by phone and email, and manage stock account updates. This role requires strong customer service, attention to detail, and the ability to train others.

Responsibilities include processing claims, researching ownership, and contributing to procedure development.

Qualifications

• Graduation from an accredited four-year college or university with a bachelor’s degree.

Responsibilities

• Reviews, edits, and determines the validity of unclaimed property claims. Responds to email and telephone inquiries from claimants; researches and generates claims based on telephone inquiries.
• Processes, examines, edits, and updates claimant stock accounts; documents actions; and monitors accounts for completion of subsequent actions.
• Identifies system problems. Learns and applies knowledge to progressively more critical and complex claims. Keeps supervisor informed of significant problems or errors and their causes; recommends appropriate solutions.
• Represents the section/division in meetings and in planning sessions. Provides requested written information in a clear and concise manner. Assists in the development of procedures. Plans, develops and implements on-the-job training as assigned.
• Performs related duties as assigned.

Skills

Customer service

Phone inquiries

Email inquiries

Education

Bachelor's degree

Bachelor's degree in accounting/finance/business/marketing

Job description

Agency Information

Serve Texas with private-sector urgency and public-sector purpose. Every dollar the State of Texas collects, holds, or spends runs through the Comptroller's Office. We are the state's chief tax collector, accountant, revenue estimator, treasurer, and purchasing manager. We write the checks and keep the books for the multi-billion-dollar business of state government, and we serve virtually every Texan while doing it. Texans trust us with their money. We earn that trust every day by safeguarding taxpayer dollars, cutting waste, and finding better, faster, more efficient ways to get the job done. This is not a place to coast. The work is demanding, the pace is fast, and the standards are high. We want people who take ownership, question the status quo, and think creatively seeing beyond the obvious to solve the problems facing Texans. We measure ourselves by results. If you're driven by the idea that government can work better, and willing to work hard to prove it, you'll fit in here. What you'll get in return: real responsibility, meaningful work, and the chance to build your career alongside sharp, mission-focused professionals. We invest in people who invest in the job, with on-the-job training, professional development, and room to grow as fast as your performance allows. Public service is a calling. If you're ready to make every taxpayer dollar count, we want to hear from you.

Work Hours

Monday – Friday, 8-5, 40 hours a week with occasional evening and weekend hours as needed for ongoing operations. Hours may change based on business need.

General Description

Join the Unclaimed Property division as a Claims Specialist! Work involves performing highly complex (senior-level) claims examination work in the Contract Claims Section of the Unclaimed Property Division. Work involves handling claimant telephone inquiries and claims generation, receipt and determination. May train others and serve as a subject matter expert for section processes and to journey-level peers. May perform quality control on approved high value claims. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Education

Minimum Qualifications

Graduation from an accredited four-year college or university with a bachelor¿s degree.

Preferred Education

Graduation from an accredited four-year college or university with a bachelor¿s degree in accounting, finance, business or marketing.

Experience

• Four years of customer service experience.
• Two years of experience responding to customer telephone and email inquiries.
• One year¿s experience processing original owner unclaimed property requests

Preferred Experience

• Experience working in an environment with a high volume of incoming customer inquiries
• Experience at a banking institution or brokerage firm.
• Communicating effectively in writing and verbally in Spanish.

Substitution

One additional year of full-time experience providing customer service and responding to customer telephone and email inquiries may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years).

Essential Job Duties

• Required travel percentage: 5%
• Reviews, edits, and determines the validity of unclaimed property claims. Responds to email and telephone inquiries from claimants; researches and generates claims based on telephone inquiries.
• Processes, examines, edits, and updates claimant stock accounts; documents actions; and monitors accounts for completion of subsequent actions.
• Identifies system problems. Learns and applies knowledge to progressively more critical and complex claims. Keeps supervisor informed of significant problems or errors and their causes; recommends appropriate solutions.
• Represents the section/division in meetings and in planning sessions. Provides requested written information in a clear and concise manner. Assists in the development of procedures. Plans, develops and implements on-the-job training as assigned.
• Performs related duties as assigned.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

Please Note

An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

The Comptroller’s Office is proud to be an equal opportunity workplace.