Unclaimed Property Claims Analyst

Who's On the Move; Columbia, Northern (SC, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

The State Treasurer’s Office seeks a detail-driven claims analyst for the Unclaimed Property Program (UPP) in Columbia, SC. You will assist owners and businesses, explain the claim process, and help applicants understand documentation requirements with clear, courteous service.

You will review and approve claims to ensure rightful payment, perform document checks for validity, handle daily mail and scanning tasks, and provide backup support to teammates to maintain uninterrupted service to

Qualifications

• Bachelor’s degree and relevant experience.

Responsibilities

• Assists customers by phone, in person and virtually with information about the UPP.
• Performs searches for individuals and businesses seeking unclaimed property and explains the claim process.
• Reviews and approves general claims for payment within department guidelines and verifies claimant documents for payment.
• Opens and preps daily incoming mail, scans claim documentation into the system, and routes mail as appropriate.
• Serves as a backup for other team members to ensure continuity of service.

Education

Bachelor’s degree and relevant experience

Job description

Job Responsibilities
The State Treasurer’s Office is seeking an inquisitive and detail-oriented claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners. Provides expertise in the area of claims and customer service.

-Assists customers by phone, in person and virtually with information about the UPP. Performs searches for individuals and businesses searching for unclaimed property, and provides assistance regarding the claim process, including explaining documentation requirements.

-Reviews and approves general claims for payment within department guidelines. Performs in-depth research to ensure payment is made to the rightful property owner. Reviews and confirms validity of documents submitted by claimants to ensure appropriate payment of funds.

-Opens and preps daily incoming mail, accurately scans claim documentation into the system, and appropriately routes other mail to others as appropriate.

Serves as a backup for other team members as needed to ensure continuity of service to constituents **Multiple candidates may be selected from this posting.

Minimum and Additional Requirements

Agency Minimum Qualifications:

• Bachelor’s degree and relevant experience.