Senior UKG Platform Administrator & Governance Lead

Davis H Elliot Company, Inc.

Lexington (KY)

On-site

USD 85,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Short-Term Disability Insurance

Long-Term Disability Insurance

Company Paid Life Insurance w/ Vol. L.

401K w/ company match

Employee Stock Ownership Program

Paid Vacation

Job summary

Davis H. Elliot Company, Inc. is seeking a Senior UKG System Administrator III to serve as the senior technical owner of UKG Pro, UKG Ready/WFM, and Passport platforms, overseeing payroll, time capture, and HR operations.

You will lead governance, vendor management, upgrades, and integration efforts, partnering with HR, IT, and data teams to ensure security and reliability. You will manage change requests, drive upgrade programs, administer RBAC, and mentor junior admins while coordinating

Qualifications

5-8 years of experience administering enterprise HRIS, payroll, or workforce management SaaS platforms such as UKG Pro, UKG Ready/WFM, Workday, ADP, Ceridian, or similar solutions.
Experience leading at least one full enterprise implementation and one major platform upgrade cycle.
Deep understanding of HR, Payroll, and Time Capture business processes, including multi-state payroll, union environments, and prevailing wage requirements.
Experience managing software vendor relationships, support escalations, roadmap reviews, and issue resolution.
Demonstrated success leading platform upgrade programs, testing strategies, user acceptance testing, training, deployment, and post-go-live support.
Experience designing and administering role-based access control models and user security frameworks.
Ability to gather business requirements, develop reports, and support enterprise reporting initiatives.
Working knowledge of SSO/SAML authentication models and identity management platforms such as Microsoft Entra ID.
Strong understanding of HR and payroll data privacy requirements, including PII handling, compliance controls, and audit support.
Experience supporting file-based and API-based integrations, including SFTP and ERP data exchange processes.
Bachelor's degree in Information Systems, Human Resources, Business, or a related field, or equivalent experience.
Strong facilitation, presentation, and written communication skills.
Ability to influence and collaborate across multiple departments and business functions.
Ability to work independently while exercising significant judgment and decision‑making authority.
UKG Pro or UKG Ready System Administrator certification preferred.
HRIP or SHRM-CP certification preferred.
Experience leading governance committees, steering groups, or enterprise platform councils preferred.
Experience mentoring technical staff and serving as a senior escalation resource preferred.

Responsibilities

Serve as the single company-wide point of contact for UKG and Passport platforms and manage change request intake across all operating regions.
Own UKG support ticket resolution from intake through closure, including vendor-managed support cases.
Manage third-party vendor relationships and coordinate issue escalation, roadmap reviews, release planning, and support activities.
Lead the UKG upgrade program, including release evaluations, testing, user acceptance testing (UAT), deployment planning, cutover activities, and post-implementation support.
Administer platform configuration and change control processes for system settings, deduction codes, holiday calendars, job titles, pay rules, and security roles.
Design, maintain, and administer role-based access models and security permissions across UKG platforms.
Coordinate and manage user access requests, role updates, and account terminations.
Maintain data ownership documentation across HR, Payroll, Time Capture, and Learning functions.
Monitor system performance, troubleshoot application issues, and identify platform-side integration failures.
Partner with Data Engineering, Infrastructure, and Cybersecurity teams to support integrations, authentication, and enterprise data flows.
Define, compile, and present system health, utilization, and performance metrics to business and IT leadership.
Lead continuous improvement efforts and partner with stakeholders to align enhancement requests with UKG product roadmaps.
Gather reporting requirements, develop platform-native reports, and collaborate with Application Development teams on enterprise reporting solutions.
Train end users and Functional System Administrators on UKG functionality, reporting, and system processes.
Chair cross-functional UKG governance meetings and drive resolution of competing business requirements.
Coordinate with Project Management and business stakeholders on initiatives that impact UKG or Passport systems.
Support authentication and single sign-on (SSO) initiatives in partnership with Infrastructure and Cybersecurity teams.
Mentor UKG System Administrator I and II team members and provide senior-level technical guidance.
Serve as the escalation point for complex platform, configuration, and governance issues.
Perform other duties as assigned.