Senior UKG Platform Administrator (Pro/WFM) – Employee-Owned

Elliot Services; Lexington (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Disability Insurance

Life Insurance

401K with company match

Employee Stock Ownership Program

Paid Vacation

Job summary

Davis H. Elliot Company, Inc. seeks a senior UKG System Administrator III to own UKG Pro, UKG WFM, and Passport platforms across the enterprise. You will lead governance, vendor relationships, and system improvements in collaboration with HR, Payroll, Time Capture, and IT teams.

This role focuses on security, access control, upgrades, and reliable data exchanges, driving roadmap-aligned enhancements and enterprise reporting solutions.

Qualifications

• 5-8 years administering enterprise HRIS/payroll/WFM SaaS (UKG Pro/Ready, Workday, ADP, Ceridian).
• Experience leading at least one full implementation and one upgrade cycle.
• Deep understanding of HR/payroll processes, multi-state payroll, and compliance.
• Experience managing vendor relationships, escalations, and roadmaps.
• Strong security frameworks and RBAC design.
• Bachelor's degree in IS/HR/Business or equivalent.
• Certifications preferred: UKG Pro/Ready admin, HRIP/SHRM-CP.

Responsibilities

• Act as the single company-wide point of contact for UKG and Passport platforms across regions.
• Own UKG support ticket resolution from intake to closure, including vendor-managed cases.
• Lead upgrade programs: evaluations, testing, UAT, deployment planning, cutover, and post-implementation support.
• Administer platform configuration and change control for system settings, calendars, job titles, pay rules, and security roles.
• Design, maintain, and administer role-based access models and security permissions.
• Coordinate and manage user access requests, role updates, and account terminations.
• Maintain data ownership documentation across HR, Payroll, Time Capture, and Learning functions.
• Monitor system performance, troubleshoot issues, and identify integration failures.
• Partner with Data Engineering, Infrastructure, and Cybersecurity for integrations and data flows.
• Define and present system health and performance metrics to leadership.
• Lead governance and facilitate enterprise platform roadmaps.

Skills

UKG Pro

UKG WFM

Workday

ADP

Ceridian

SSO / SAML

Vendor management

RBAC

Reporting

HRIS admin

Education

Bachelor's degree in Information Systems, HR, Business, or related field

Tools

Microsoft Entra ID

Job description

Join a team that powers communities and builds careers. Davis H. Elliot Company, Inc. is a 100% Employee-Owned company committed to excellence through continuous improvement in Safety, Quality, and Productivity for the benefit of our employee-owners, customers, and suppliers. Since 1946, Elliot has built a reputation as a trusted leader in engineering, energy delivery, technical services, and technology solutions. When you join Elliot, you're more than an employee, you're an owner with the opportunity to grow your career, make a meaningful impact, and share in our success.

Snapshot:

The UKG System Administrator III serves as the senior technical owner of the Company's UKG Pro, UKG WFM, and Passport platforms, which support People, Payroll, and Time Capture operations across the enterprise. This role acts as the single company-wide point of contact for these systems, providing technical leadership, governance oversight, platform administration, vendor management, and strategic direction. The position partners closely with HR, Payroll, Time Capture, Infrastructure, Cybersecurity, and Data Engineering teams to ensure the reliability, security, and continuous improvement of critical workforce systems while serving as the escalation point and subject matter expert for platform-related issues.

A Day in the Life:

• Serve as the single company-wide point of contact for UKG and Passport platforms and manage change request intake across all operating regions.
• Own UKG support ticket resolution from intake through closure, including vendor-managed support cases.
• Manage third-party vendor relationships and coordinate issue escalation, roadmap reviews, release planning, and support activities.
• Lead the UKG upgrade program, including release evaluations, testing, user acceptance testing (UAT), deployment planning, cutover activities, and post-implementation support.
• Administer platform configuration and change control processes for system settings, deduction codes, holiday calendars, job titles, pay rules, and security roles.
• Design, maintain, and administer role-based access models and security permissions across UKG platforms.
• Coordinate and manage user access requests, role updates, and account terminations.
• Maintain data ownership documentation across HR, Payroll, Time Capture, and Learning functions.
• Monitor system performance, troubleshoot application issues, and identify platform-side integration failures.
• Partner with Data Engineering, Infrastructure, and Cybersecurity teams to support integrations, authentication, and enterprise data flows.
• Define, compile, and present system health, utilization, and performance metrics to business and IT leadership.
• Lead continuous improvement efforts and partner with stakeholders to align enhancement requests with UKG product roadmaps.
• Gather reporting requirements, develop platform-native reports, and collaborate with Application Development teams on enterprise reporting solutions.
• Train end users and Functional System Administrators on UKG functionality, reporting, and system processes.
• Chair cross-functional UKG governance meetings and drive resolution of competing business requirements.
• Coordinate with Project Management and business stakeholders on initiatives that impact UKG or Passport systems.
• Support authentication and single sign-on (SSO) initiatives in partnership with Infrastructure and Cybersecurity teams.
• Mentor UKG System Administrator I and II team members and provide senior-level technical guidance.
• Serve as the escalation point for complex platform, configuration, and governance issues.
• Perform other duties as assigned.

  Qualifications & Skills:

• 5-8 years of experience administering enterprise HRIS, payroll, or workforce management SaaS platforms such as UKG Pro, UKG Ready/WFM, Workday, ADP, Ceridian, or similar solutions.
• Experience leading at least one full enterprise implementation and one major platform upgrade cycle.
• Deep understanding of HR, Payroll, and Time Capture business processes, including multi-state payroll, union environments, and prevailing wage requirements.
• Experience managing software vendor relationships, support escalations, roadmap reviews, and issue resolution.
• Demonstrated success leading platform upgrade programs, testing strategies, user acceptance testing, training, deployment, and post-go-live support.
• Experience designing and administering role-based access control models and user security frameworks.
• Ability to gather business requirements, develop reports, and support enterprise reporting initiatives.
• Working knowledge of SSO/SAML authentication models and identity management platforms such as Microsoft Entra ID.
• Strong understanding of HR and payroll data privacy requirements, including PII handling, compliance controls, and audit support.
• Experience supporting file-based and API-based integrations, including SFTP and ERP data exchange processes.
• Bachelor's degree in Information Systems, Human Resources, Business, or a related field, or equivalent experience.
• Strong facilitation, presentation, and written communication skills.
• Ability to influence and collaborate across multiple departments and business functions.
• Ability to work independently while exercising significant judgment and decision-making authority.
• UKG Pro or UKG Ready System Administrator certification preferred.
• HRIP or SHRM-CP certification preferred.
• Experience leading governance committees, steering groups, or enterprise platform councils preferred.
• Experience mentoring technical staff and serving as a senior escalation resource preferred.

Benefits & Culture:

Our success is based on our customers' confidence in us, our people's loyalty, hard work, and performance, and the traditions with which Mr. Davis H. Elliot began the company in 1946. We know that strong teams are built by fostering a culture of respect, collaboration, and shared success. Some of the benefits we offer our team include:

• Short-Term Disability and Long-Term Disability Insurance
• Company Paid Life Insurance w/ additional Voluntary Life Insurance
• 401K w/ company match
• Employee Stock Ownership Program
• Paid Vacation
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone] x1504

Email: [e-mail]


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