UI/UX Designer

Cloud and Things; New York (NY); Hybrid; USD 143,270,000 - 157,597,000; Full time

Job summary

Cloud and Things in New York is seeking a UI/UX Designer to join a cross-functional team focused on improving the rider experience across bus and subway digital products. You will lead user-centered design for complex mobile experiences and partner with research, product, engineering, and creative teams to deliver accessible rider experiences.

This exempt position is hybrid (3 days onsite / 2 remote). Duration: 12 months with potential for extension.

Qualifications

• 8+ years of UX design experience, with a focus on mobile applications.
• Proven experience leading UX for complex digital products.
• Experience working in Agile development environments and with design systems.
• 6+ years of advanced communication experience, including presenting design concepts and findings to stakeholders.
• 6+ years of strong leadership experience, including championing user-centered design practices.
• 6+ years of user interface design experience, with proficiency in UX design tools and strong visual design skills.
• Ability to work effectively with complex requirements and maintain close attention to detail.

Responsibilities

• Develop and maintain design systems and style guides across digital platforms.
• Partner with user research to understand rider needs, behaviors, and pain points, and maintain a user feedback loop to continuously improve the user experience.
• Collaborate with product managers, engineers, the Creative team, and other stakeholders to align user needs, brand standards, and business goals.
• Present design concepts, user insights, and research findings to senior leadership and other stakeholders.
• Establish and document UX processes and best practices, and implement user testing and other quality-control measures.

Skills

UX design

Leadership

Communication

Design systems

Job description

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Job Title: UI/UX Designer

Location: New York, NY (Hybrid - 3 days Onsite / 2 Remote)

Duration: 12 Months (with potential for extension)

W2 Hourly Rate: $50-55/hour

Application Deadline: 9/29/2026

Overview:

We are seeking a UI/UX Designer who will support our NYS client and join a cross-functional team focused on improving the rider experience across bus and subway digital products. This role will lead user-centered design efforts for complex mobile experiences, strengthen design systems and UX processes, and partner with research, product, engineering, and creative teams to deliver consistent, accessible, and effective rider experiences.

Duties:

• Develop and maintain design systems and style guides to ensure consistency across digital platforms, including signage-related digital experiences for NYCT, LIRR, and MNR.
• Partner with user research to understand rider needs, behaviors, and pain points, and maintain a user feedback loop to continuously improve the user experience.
• Collaborate with product managers, engineers, the Creative team, and other stakeholders to align user needs, brand standards, and business goals.
• Present design concepts, user insights, and research findings to senior leadership and other stakeholders.
• Establish and document UX processes and best practices, and implement user testing and other quality-control measures.

Mandatory Qualifications:

• 8+ years of UX design experience, with a focus on mobile applications.
• Proven experience leading UX for complex digital products.
• Experience working in Agile development environments and with design systems.
• 6+ years of advanced communication experience, including presenting design concepts and findings to stakeholders.
• 6+ years of strong leadership experience, including championing user-centered design practices.
• 6+ years of user interface design experience, with proficiency in UX design tools and strong visual design skills.
• Ability to work effectively with complex requirements and maintain close attention to detail.

Desirable Qualifications:

• Experience in the transportation industry or a related field.
• Experience with accessibility guidelines.

What We Offer:

Opportunities to lead impactful transformations in the public sector infrastructure.

Engagement with high-profile government initiatives, supporting meaningful change.

Professional development through exposure to innovative Agile practices and leadership collaboration.

A collaborative environment that values ownership, initiative, and continuous learning.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.