Senior UC Engineer: Voice, Video & Cloud

ASM Research, An Accenture Federal Services Company; Boise (ID); On-site; USD 94,000 - 144,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Unified Communications Engineer to design, implement, and sustain enterprise voice, video, and collaboration services across on-premise and cloud environments. The role ensures high availability, performance, and security while meeting contract obligations.

You will monitor UC networks, analyze performance metrics, troubleshoot incidents, develop standards and runbooks, and collaborate with network, security, and service desk teams.

Qualifications

• Bachelor’s degree in IT/CS/Telecommunications or equivalent experience.
• 8+ years of progressive telecommunications engineering or UC experience, federal environment preferred.
• Hands-on experience with UC/telephony platforms (Cisco, Teams Phone, Avaya) and related dial plans, routing, voicemail, conferencing.

Responsibilities

• Design, configure, and maintain enterprise UC solutions across on-premise and cloud.
• Monitor performance and health of UC networks and analyze KPIs.
• Troubleshoot complex UC incidents and perform root-cause analysis.
• Develop standards, runbooks, and configuration baselines for UC platforms.
• Collaborate with network, security, and service desk teams for changes and migrations.
• Produce technical reports and capacity analyses to inform improvements.
• Provide training and guidance to customers and internal teams.
• Support compliance with federal security and privacy requirements.

Skills

UC/telecommunications engineering

VoIP/UC platforms design

Monitoring and diagnostics

Security and change management

Technical writing

Education

Bachelor’s degree or equivalent experience in IT/Engineering/Telecommunications

Tools

Cisco UC

Microsoft Teams Phone

Avaya

Job description

ASM Research, An Accenture Federal Services Company, seeks a Unified Communications Engineer to design, implement, and sustain enterprise voice, video, and collaboration services across on-premise and cloud environments. The role ensures high availability, performance, and security while meeting contract obligations.

You will monitor UC networks, analyze performance metrics, troubleshoot incidents, develop standards and runbooks, and collaborate with network, security, and service desk teams.