Senior UAT & Implementation Analyst | Hybrid | Public Sector

Willan Technologies; Harrisburg (Dauphin County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Willan Technologies is seeking a Senior Business Analyst to support PennDOT-driven technology initiatives, focusing on requirements analysis, UAT, and implementation support for Driver and Vehicle Services (DVS) applications. The role involves coordinating with business stakeholders, development teams, and vendors to ensure successful testing, deployment, and ongoing enhancements.

The ideal candidate brings government or public-sector experience and strong analytical, documentation, and

Qualifications

• 5+ years of professional Business Analysis experience.
• Proven ability to independently manage business analysis responsibilities with minimal supervision.
• Demonstrated experience mentoring or guiding others in business analysis activities.
• Strong understanding of business analysis methodologies, industry standards, and best practices.
• Experience gathering and documenting business and functional requirements.
• Hands-on experience developing and executing UAT test cases, scripts, and test plans.
• Experience supporting system implementations, releases, and production environments.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to collaborate effectively with technical and nontechnical stakeholders.

Responsibilities

• Lead requirements gathering, analysis, prioritization, validation, and documentation.
• Facilitate stakeholder meetings, interviews, and business process discussions.
• Develop business requirements, functional specifications, and process improvement recommendations.
• Analyze federal and state requirements to identify business and system needs.
• Serve as a liaison between business stakeholders, development teams, and external vendors.
• Support application enhancements, upgrades, and issue resolution.
• Develop and maintain test management plans, test cases, and UAT scripts.
• Coordinate and execute testing activities for iterative DVS application releases.
• Identify, document, track, and communicate defects and system issues.
• Troubleshoot application errors and validate corrective actions.
• Document test results, including screenshots, supporting evidence, and outcome reports.
• Coordinate accessibility testing and ensure alignment with applicable accessibility standards.
• Support system deployments, release readiness, and Go-Live activities.
• Document implementation outcomes, lessons learned, and recommendations.
• Assist with production support for Driver Licensing applications.
• Track project documentation changes and maintain accurate records.
• Communicate implementation schedules, risks, and issues to stakeholders.
• Prepare meeting agendas, minutes, status reports, and project documentation.
• Communicate testing progress, system defects, and implementation updates to management.
• Collaborate with project managers, business teams, and vendors to resolve issues efficiently.
• Provide guidance and mentorship to other team members.

Skills

Business Analysis

Stakeholder management

UAT testing

Requirements gathering

Process improvement

Documentation

Testing coordination

Mentoring

Communication

Problem solving

Job description

Willan Technologies is seeking a Senior Business Analyst to support PennDOT-driven technology initiatives, focusing on requirements analysis, UAT, and implementation support for Driver and Vehicle Services (DVS) applications. The role involves coordinating with business stakeholders, development teams, and vendors to ensure successful testing, deployment, and ongoing enhancements.

The ideal candidate brings government or public-sector experience and strong analytical, documentation, and